Marsha Hengeveld
Estherville,IA
Summary
Dynamic guest relations manager with a strong track record at Woody's Pizza, known for enhancing customer service and increasing repeat customer rates. Demonstrates exceptional problem-solving skills and a robust work ethic, effectively supporting team members to deliver outstanding service. Expertise in child observation and parent-teacher communication fosters positive relationships with families and ensures a collaborative environment.
Overview
4
4
years of professional experience
Work History
Server
Woody's Pizza
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Kitchen Staff Member
Woody's Pizza
06.2021 - Current
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
- Provided excellent customer service by promptly addressing any concerns or questions regarding menu items or dietary restrictions.
- Managed time to juggle multiple tasks simultaneously with ease.
- Managed the ovens, fryers, and pizza line in a timely manner.
- Answered phones to take orders and dealt with complaints and questions from customers.
Summer Nanny
Kayla Winter
Estherville, Iowa
05.2024 - 08.2025
- Prepared nutritious meals, cleaned laundry and sanitized play areas.
- Ensured physical and social well-being of each child.
- Assisted in teaching basic life skills such as hygiene habits, manners, self-care routines.
- Monitored the children's progress to ensure their physical and emotional well-being was being met.
- Tended to children's general needs while providing supervision for safety in day-to-day activities.
- Maintained a safe environment for the children by following safety guidelines and procedures.
- Organized and facilitated daily activities such as arts and crafts, outdoor games, and reading.
- Engaged with children on individual basis to build positive, trusting relationships.
- Provided safe transportation to and from activities and events.
Daycare Teacher
Little Wranglers Daycare
04.2023 - 05.2024
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Provided emotional support and guidance to children during difficult times.
- Utilized positive reinforcement techniques to encourage good behavior.
- Assisted in potty training and other daily hygiene activities to support child development.
Education
University of Northern Iowa
Cedar Falls, IA05.2028
High School Diploma -
Estherville Lincoln Central
Estherville, IA05.2024
Skills
- Team member support
- Guest relations management
- Positive and professional
- Positive guest interactions
- Performance improvement
- Customer service
- Strong work ethic
- Child observation
- Parent-teacher communication
- Problem-solving
Additional Information
I was asked to be a positive role model on the kids in my elementary school district. I met with the kids who were getting in trouble easily or had a bad home life that they were with someone positive. This was so they had someone they could talk to to have the best experience at school. I also taught for my church on Wednesday nights in high school.
Timeline
Server
Woody's Pizza
05.2024 - Current
Summer Nanny
Kayla Winter
05.2024 - 08.2025
Daycare Teacher
Little Wranglers Daycare
04.2023 - 05.2024
Kitchen Staff Member
Woody's Pizza
06.2021 - Current
University of Northern Iowa
High School Diploma -
Estherville Lincoln Central
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