Marsha Nascimento
Stockbridge,Georgia
Summary
Provides excellent customer service and builds relationships. Assists walk-in clients, schedules client appointments, answers phone lines, and helps clients with questions and issues.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Best Western Hotel
Granbury, TX
02.2024 - 12.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed all tasks in compliance with company policies and procedures.
Server
Panera Bread Mcdoungh, GA
Danvers, MA
08.2015 - 03.2021
- Ensured each guest is greeted and attended to
- Submit and complete all requested orders while being hospital
- Attain to guest and make them knowledgeable of each product they buy
- Cashiering and closing out sales
- Running end of the day reports and calculating out restaurant percentages
Server
Bertucci's
Boston, MA
08.2014 - 08.2015
- Ensured each guest is greeted and attended to
- Submit and complete all requested orders while being hospital
- Attain to guest and make them knowledgeable of each product they buy
- Cashiering and closing out sales
- Running end of the day reports and calculating out restaurant percentages
Server
KSM Staffing
Boston, MA
10.2013 - 08.2015
- Ensured each guest is greeted and attended to
- Submit and complete all requested orders while being hospital
- Attain to guest and make them knowledgeable of each product they buy
- Cashiering and closing out sales
- Running end of the day reports and calculating out restaurant percentages
Education
Associates - Business Management
Liberty University
Lynchburg, Virginia12.2024
Skills
- Staff training/development
- Customer service-oriented
- Management
- Leadership
- Microsoft word, excel, and publisher efficient
Affiliations
- Peer Mediator
- Financial Business certificate
- Local church membership
- West Lynn Coaching staff
Timeline
Front Desk Receptionist
Best Western Hotel
02.2024 - 12.2024
Server
Panera Bread Mcdoungh, GA
08.2015 - 03.2021
Server
Bertucci's
08.2014 - 08.2015
Server
KSM Staffing
10.2013 - 08.2015
Associates - Business Management
Liberty University