Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Marsha Nascimento

Stockbridge,Georgia

Summary

Provides excellent customer service and builds relationships. Assists walk-in clients, schedules client appointments, answers phone lines, and helps clients with questions and issues.

Overview

11
11
years of professional experience

Work History

Front Desk Receptionist

Best Western Hotel
02.2024 - 12.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed all tasks in compliance with company policies and procedures.

Server

Panera Bread Mcdoungh, GA
08.2015 - 03.2021
  • Ensured each guest is greeted and attended to
  • Submit and complete all requested orders while being hospital
  • Attain to guest and make them knowledgeable of each product they buy
  • Cashiering and closing out sales
  • Running end of the day reports and calculating out restaurant percentages

Server

Bertucci's
08.2014 - 08.2015
  • Ensured each guest is greeted and attended to
  • Submit and complete all requested orders while being hospital
  • Attain to guest and make them knowledgeable of each product they buy
  • Cashiering and closing out sales
  • Running end of the day reports and calculating out restaurant percentages

Server

KSM Staffing
10.2013 - 08.2015
  • Ensured each guest is greeted and attended to
  • Submit and complete all requested orders while being hospital
  • Attain to guest and make them knowledgeable of each product they buy
  • Cashiering and closing out sales
  • Running end of the day reports and calculating out restaurant percentages

Education

Associates - Business Management

Liberty University
Lynchburg, Virginia
12.2024

Skills

  • Staff training/development
  • Customer service-oriented
  • Management
  • Leadership
  • Microsoft word, excel, and publisher efficient

Affiliations

  • Peer Mediator
  • Financial Business certificate
  • Local church membership
  • West Lynn Coaching staff

Timeline

Front Desk Receptionist

Best Western Hotel
02.2024 - 12.2024

Server

Panera Bread Mcdoungh, GA
08.2015 - 03.2021

Server

Bertucci's
08.2014 - 08.2015

Server

KSM Staffing
10.2013 - 08.2015

Associates - Business Management

Liberty University
Marsha Nascimento