Tiffany Bagby
Palm Bay,FL
Summary
Detail-oriented healthcare professional with expertise in patient intake and insurance verification. Efficiently manages registrations while ensuring compliance with HIPAA regulations. Strong communicator dedicated to enhancing patient experiences and supporting team performance.
Overview
19
19
years of professional experience
Work History
Front Desk Receptionist
Brevard Health Center
Melbourne, Florida
11.2025 - 05.2026
- Welcomed patients and visitors with a friendly and professional demeanor.
- Managed multi-line phone system, efficiently directing calls to appropriate staff members.
- Delivered excellent customer service by promptly addressing inquiries via phone or email.
- Responded to inquiries regarding services, policies, and procedures, ensuring clear understanding for patients.
- Scheduled appointments using electronic health record systems, ensuring smooth patient flow.
- Processed patient check-ins and maintained accurate patient records.
- Collaborated with healthcare providers to improve patient care and facilitate effective communication.
ER Registration Representative
Sebastian River Medical Center
Sebastian, FL
11.2023 - 11.2025
- Proficient in collecting and entering patient demographic and insurance information into Meditech.
- Communicated effectively with patients, healthcare providers, and insurance companies to ensure accurate information exchange.
- Knowledgeable about medical terminology, HIPAA regulations, and insurance requirements, ensuring compliance and confidentiality in all patient interactions.
- Collected payments from patients at time of service, directly supporting hospital revenue goals.
- Gained knowledge of various insurance plans to help patients understand coverage options and financial responsibilities.
- Trained new hires on best practices for managing registration processes, improving team competency and efficiency.
- Proven ability to multitask and prioritize tasks effectively in a fast-paced medical environment, while maintaining diligence and accuracy.
Assistant Manager
Dollar General
Denham Springs, LA; Crystal River, FL; Inverness, FL; Foley, AL; Melbourne, FL
04.2017 - 08.2023
- Drove daily sales by attracting and engaging customers through strategic merchandising of window displays.
- Conducted sales training for new employees, preparing team for operational success.
- Ensured exceptional customer service by resolving issues promptly at store level.
- Enhanced customer satisfaction through proactive engagement and assistance.
- Conducted in-house and external audits for DM, RM, and SM, ensuring compliance with planograms and store layouts.
Manager in Training
Pitstop Car Wash
Foley, AL
04.2022 - 09.2022
- Trained employees on policies and procedures, enhancing safety compliance and operational efficiency.
- Maintained site operations by consistently checking equipment and chemicals, minimizing potential downtime.
- Sold fast passes to customers, driving enrollment in programs.
Hostess
Dodges Gas Station
Foley, AL
11.2021 - 03.2022
- Welcomed customers at entrance, creating friendly atmosphere to enhance overall experience.
- Prepared and sold food, maintaining high standards of quality and freshness.
- Assisted customers with fueling needs by efficiently selling fuel, DEF, and diesel fuels.
Stay At Home Mom
None
Home
12.2006 - 04.2017
Education
Certificate - Medial Assistant
Kaplan University
09-2017
Certificate - Medical Billing & Coding
Kaplan University
06-2016
Skills
- Patient intake
- Insurance verification
- Claims verification
- Reimbursement
- HIPAA compliance
- Meditech EMR
- Records management
- Data management
- Microsoft Office Suite
- Customer Service
- Staff training
- Staff development
- Appointment management
- Staff training
References
References available upon request.
Timeline
Front Desk Receptionist
Brevard Health Center
11.2025 - 05.2026
ER Registration Representative
Sebastian River Medical Center
11.2023 - 11.2025
Manager in Training
Pitstop Car Wash
04.2022 - 09.2022
Hostess
Dodges Gas Station
11.2021 - 03.2022
Assistant Manager
Dollar General
04.2017 - 08.2023
Stay At Home Mom
None
12.2006 - 04.2017
Certificate - Medial Assistant
Kaplan University
Certificate - Medical Billing & Coding
Kaplan University