Aaliyah Oleson
Rapid City,SD
Summary
I am an efficient and professional communicator, self motivated, and have thorough experience in guest/patient services. I greatly enjoy helping people, and will take any opportunity to learn something new so I can be a bigger part of the team I am on.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Drs Tucker Kudrna Holec Young Eye Care Centre
Rapid City, South Dakota
06.2023 - 11.2025
- Greeted patients and checked them in/out, scheduled exams, answered phones, ordered contact lenses, and documented calls to relay information to technicians and doctors. Reviewed insurance information prior to patient arrival and collected outstanding balances and co-pays to ensure smooth transactions. This job greatly improved my communication skills and time management, and I enjoyed learning about optometry and being the communicative bridge between patient and Dr.
- Managed patient check-in and scheduling for eye care appointments.
- Answered phone calls and addressed patient inquiries efficiently.
- Coordinated with medical staff to ensure smooth patient flow.
Shift Manager
Once upon a child
Rapid City, SD
04.2022 - 06.2023
- As a shift manager, I was responsible for counting our cash registers at the start of every morning, assigning duties to my coworkers, organizing breaks, and rack maintenance.
- I was also responsible for sorting clothes, assisting customers at the register, and maintaining a neat and organized store floor.
- This job assisted me in developing time management skills, customer service, and detail orientation
Front Desk Receptionist
Baymont By Wyndham
Rapid City, SD
07.2021 - 03.2022
- As a hotel front desk receptionist, I was responsible for checking in our guests, answering phone calls, informing guests about our amenities and rates, and fulfilling any other needs they had throughout their stay.
- Greeted patients and visitors warmly, creating a welcoming environment.
- Managed appointment scheduling using electronic health record systems.
- Answered phone calls, addressing inquiries and directing to appropriate staff.
Education
Stevens High School
Rapid City, SDSkills
- Patient intake
- Insurance verification
- Patient communication
- Appointment management
- Multiline phone handling
Timeline
Front Desk Receptionist
Drs Tucker Kudrna Holec Young Eye Care Centre
06.2023 - 11.2025
Shift Manager
Once upon a child
04.2022 - 06.2023
Front Desk Receptionist
Baymont By Wyndham
07.2021 - 03.2022
Stevens High School