Milan Blalock
Los Angeles,CA
Summary
Dynamic and detail-oriented professional with extensive experience at Rigor Dermatology, excelling in patient scheduling and HIPAA compliance. Proven ability to enhance customer service and streamline office management processes, ensuring efficient operations and a positive patient experience. Adept at conflict resolution and maintaining meticulous records, contributing to a high standard of care.
Efficient medical secretary and administrative assistant with background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Made impactful contributions to previous workplaces by streamlining appointment processes and reducing waiting times for patients.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Body boutiq Med spa
Lancaster, CA
06.2021 - 03.2025
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors warmly and directed them to correct personnel or office.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Updated and maintained office policies and procedures.
- Processed and distributed internal and external communications.
- Managed company calendar and scheduled events.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Maintained a clean and organized reception area to uphold company image.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Caregiver
Belmont Village Senior Living
Thousand Oaks, California
07.2020 - 05.2023
- Monitored health and well-being of clients and reported significant health changes.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Consulted with client care team to continually update care plans.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Laundered clothing and bedding to prevent infection.
- Reported safety hazards to supervisors, removing risk and promoting workplace safety.
- Cleaned and sterilized laboratory equipment to prevent cross-contamination.
- Observed and recorded vital signs and reported changes to physicians or nurses.
- Implemented safety measures within the clinical environment per OSHA standards.
Medical Front Office Receptionist
Rigor dermatology
Pasadena, California
01.2018 - 06.2021
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Conducted patient intake interviews to collect medical information and insurance details.
- Assisted physicians with finalizing reports, speeches or presentations.
- Assisted with administrative tasks such as filing, faxing, copying documents.
- Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.
- Interpreted Explanation of Benefits statements from various insurers and communicated relevant information with other departments as needed.
- Ensured HIPAA compliance by maintaining confidentiality of all patient information.
- Prepared daily reports summarizing payments received from insurers or other sources.
- Checked claims coding for accuracy with ICD-10 standards.
Education
High School Diploma -
Desert Sands Charter School
Lancaster, CA06-2015
Some College (No Degree) - Medical Assisting
University of Antelope Valley
Lancaster, CASkills
- Customer service
- Appointment scheduling
- Data entry
- Invoice processing
- Patient scheduling
- Medical coding
- HIPAA compliance
- Insurance verification
- Patient intake
- Office management
- Record keeping
- Conflict resolution
- Attention to detail
Timeline
Front Desk Receptionist
Body boutiq Med spa
06.2021 - 03.2025
Caregiver
Belmont Village Senior Living
07.2020 - 05.2023
Medical Front Office Receptionist
Rigor dermatology
01.2018 - 06.2021
High School Diploma -
Desert Sands Charter School
Some College (No Degree) - Medical Assisting
University of Antelope Valley