Marsha Perez
Summary
Experienced healthcare professional with over 20 years in hospital, clinic, and private practice settings. Enhanced team efficiency and communication through collaboration, driving improvements in patient care and operational processes. Focused on fostering a positive work culture while delivering results in fast-paced environments.
Overview
30
30
years of professional experience
Work History
Industrial Reporter-Occupational Medicine
Kaiser Permanente
San Jose, CA
11.2017 - Current
- Co-developer of remote workflows and protocols
- Collaborated with team to identify inefficiencies in paper-based process and designed streamlined electronic solution, enhancing workflow efficiency.
- Team member of our department Unit Based Team to improve workflows and issues within the department
- From physician's notes, abstract information necessary to prepare industrial medical reports
- Review patient medical records for services related to the alleged industrial injury and generate required reports
- Transmit required reports to appropriate insurance claims administrator in a timely manner per applicable state or federal law
- Work to attain goals of completion of DFRs within the legally required 5-day timeline
- Identify appropriate diagnostic codes per the International Classification of Diseases (ICD-9)
- Prepared other related industrial injury forms according to state or federal law.
- Investigated notifications of previously unidentified industrial cases from insurance claims administrators, Business Office personnel, employers, patients, and others to ensure accurate reporting.
- Collect signatures from Primary Treating Physician or designated provider to validate documents.
- Input patient data into Bedrock system to maintain accurate records.
- Explanation of patient work status documents to insurance carriers.
- Contributed to event planning efforts, leveraging 5+ years of experience to plan and execute successful events.
- Notify the appropriate Business Office personnel of industrial services not previously billed.
Medical Assistant-Dermatology/MOHS Surgery
Kaiser Permanente
San Jose, CA
05.2017 - 11.2017
- Assisted in dermatology and MOHS surgery procedures by preparing instruments and ensuring patient comfort.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Performed medical records management, including filing, organizing and scanning documents.
- Oriented and trained new staff on proper procedures and policies.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Medical Assistant-Chemical Dependency
Kaiser Permanente
Santa Clara, CA
06.2015 - 05.2017
- Managed chemical dependency assessments and treatment plans for patients.
- Administered breathalyzer test and obtained urine specimens.
- Directed patients to exam rooms, addressed inquiries, and facilitated preparation for physician examinations.
- Registered patients and scheduled appointments at front desk, enhancing workflow and patient flow.
- Coordinated patient referrals to specialists and healthcare providers, ensuring comprehensive care management.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Oriented and trained new staff on proper procedures and policies.
Medical Assistant
Cedar OBGYN
Campbell, CA
07.2004 - 07.2015
- Collected and documented patient medical information, prepared lab specimens for diagnostics, and maintained organized exam rooms and medical equipment. Obtained comprehensive client medical history, symptoms, and allergies while ensuring adherence to infection control guidelines. Assisted in minor surgeries and coordinated patient referrals for effective care management. Administered diagnostic tests, performed laboratory tests, and supported patient education, maintaining inventory and ordering supplies efficiently. Trained new staff on procedures and policies.
- Reception duties: Patient registration, copay collection, answering and transferring phone calls, appointment scheduling, appointment reminder phone calls, insurance verification, authorizations and patient disability forms.
- Prepared referral and authorization requests for inpatient and outpatient admissions and procedures. Verified eligibility and benefits for authorization requests and applied CPT, HCPCS, and ICD-9 codes accurately.
- Managed payroll, coordinated catering orders and deliveries for meetings, scheduled drug representative meetings, and assisted in onboarding employees to streamline administrative operations.
Medical Assistant-OB/GYN
Kaiser Permanente
San Jose, CA
01.2001 - 01.2004
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Collected and documented client medical history, medication information, symptoms, and allergies to support accurate diagnosis and treatment.
- Assisted in obstetrics and gynecology procedures to support patient care.
- Guided patients to exam rooms and addressed inquiries to ensure smooth transitions and preparedness for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Monitored medical supply levels and submitted timely replenishment orders to maintain uninterrupted patient care.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant-Orthopedics/Podiatry
Kaiser Permanente
Santa Clara, CA
01.1997 - 01.2001
- Documented medical histories, vital signs, and medications accurately to enhance patient care and support clinical decision-making.
- Collected comprehensive client medical history, including medications, symptoms, and allergies to support accurate diagnosis and treatment.
- Assisted in podiatry clinic operations by preparing examination areas and ensuring patient comfort.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed medical records management, including filing, organizing and scanning documents.
- Monitored medical supply levels and submitted timely replenishment orders to ensure uninterrupted patient care.
Education
Medical Terminology -
Kaiser Allied Health
San Jose, CADiploma of Medical Assisting -
Bryman College
San Jose, CAHigh School Diploma -
Independence High School
San Jose, CASkills
- Billing coding
- Insurance verification
- Authorization procedures
- Surgery scheduling
- Medical terminology
- ICD-10 expertise
- CPT coding
- EMR software
- Microsoft Excel
- Microsoft Word proficiency
- Microsoft Teams
- Outlook management
- Administrative support
- Leadership abilities
- Staff development
- Organizational skills
- Time management
- Oral communication proficiency
- Written communication proficiency
References
References available upon request
Timeline
Industrial Reporter-Occupational Medicine
Kaiser Permanente
11.2017 - Current
Medical Assistant-Dermatology/MOHS Surgery
Kaiser Permanente
05.2017 - 11.2017
Medical Assistant-Chemical Dependency
Kaiser Permanente
06.2015 - 05.2017
Medical Assistant
Cedar OBGYN
07.2004 - 07.2015
Medical Assistant-OB/GYN
Kaiser Permanente
01.2001 - 01.2004
Medical Assistant-Orthopedics/Podiatry
Kaiser Permanente
01.1997 - 01.2001
High School Diploma -
Independence High School
Diploma of Medical Assisting -
Bryman College
Medical Terminology -
Kaiser Allied Health