Marsha Perry

Results-driven Operations Manager with extensive leadership experience managing teams in fast-paced, high-demand environments. Proven ability to oversee daily operations, lead large teams, and drive productivity while maintaining safety and quality standards. Skilled in workforce management, performance tracking, and process improvement with a strong focus on teamwork and communication. Known for delivering consistent results, meeting operational goals, and maintaining high employee engagement. Operations Manager role to support efficient operations, safety compliance, and customer excellence.

• Managed daily operations, optimizing logistics processes to enhance service delivery.
• Coordinated team activities, improving operational effectiveness and reinforcing safety protocols.
• Oversaw inventory management, streamlining supply chain workflows to reduce delays.

• Delivered logistics management and driving services with three years of experience and 98% customer satisfaction rating.
  Managed dispatch operations for approximately 10,000 packages daily while optimizing delivery routes.
  Streamlined route optimization processes to enhance efficiency and reduce delivery times.
  Implemented strategies that consistently met or exceeded customer satisfaction benchmarks.
  Coordinated logistics efforts to ensure timely and accurate deliveries on a daily basis.
  Monitored performance metrics to identify areas for improvement in delivery services.
  Collaborated with team members to maintain high standards of service quality.
  Maintained accurate records of package dispatch and delivery progress.
• Executed daily operational tasks with precision in a fast-paced environment.
• Proposed creative strategies during team meetings to improve overall performance.
• Collaborated with diverse coworkers to achieve operational goals and resolve product and service-related issues, fostering a supportive team environment.

• Streamlined daily operations, resulting in improved store efficiency.
• Trained and mentored new team members on company policies, enhancing team compliance.
• Resolved customer inquiries and complaints, fostering positive customer experiences.
• Maintained comprehensive knowledge of company products and services.

• Co-owner and sole proprietor to our family-owned pressure washing business. In charge of all operational needs of the business including scheduling, finance, inventory, bids and job referrals. Organized itinerary by date, weather, clients, and individual customer needs.
• Developed competitive pricing strategies for products and services, improving market positioning.
• Analyzed market trends to refine pricing models, aligning them with customer expectations and market demands.
• Collaborated with sales team to align pricing with promotional campaigns.

• Launched opening of new restaurant in Vancouver, WA, as youngest Regional General Manager.
  Led full crew to success through consistent communication and positive reinforcement.
  Fostered teamwork and motivation to ensure operational efficiency and high service standards.
• Oversaw daily operations, ensuring management efficiency across all departments.
• Developed strategic plans aligning business objectives with market demands to drive growth.
• Managed budgeting and financial forecasting to support sustainable growth initiatives.