Marsha Price
Denton,US
Summary
Highly efficient Department Assistant with strong administrative expertise and public sector background. Effectively managed large services group's administrative functions and received recognition for quality of work. Excellent organizational and collaborative skills leading to outstanding results.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Department Assistant
Charter Communications
08.2013 - Current
- Ensured data confidentiality with strict adherence to company policies regarding sensitive information handling.
- Prioritize and organize effectively
- Assisted manager in all aspects of business operations.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Experience in managing calendars and scheduling appointments
- Greeted guests in with friendliness and professionalism.
- Ability to prioritize tasks and meet deadlines
- Volunteered to help with special projects of varying degrees of complexity.
- Provided administrative support to the department, including organizing meetings
- Sorts and distribute incoming mail
- Coordinated travel arrangements for traveling employees
- Monitored and ordered supplies and materials to keep office well stocked.
- Knowledge of office procedures and equipment
- Excellent written and verbal communication skills
- Strong organizational and multitasking abilities
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Skilled in new hire onboarding
- Performs other duties as requested by the supervisor, manager, or director.
- Collaborated with other departments to facilitate cross-functional projects for improved results.
- Typed and distributed correspondence to internal and external partners to maintain good communications flow.
Customer Service Representative
Charter Communications
09.1997 - 08.2013
- Provided each customer with exceptional service by listening to their concerns and answering their questions
- Provided a superior customer experience in order to build a loyal customer base
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Assist in the resolution of conflicts and complaints.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
Education
Business Administration - Associate of Science -
Purdue University
West Lafayette, IN01.2025
General Studies - High School -
Denton High School
Denton, TX01.1987
Skills
- Data entry expertise
- Expense Tracking
- Critical Thinking
- Meeting Scheduling
- Active Listening
- Travel Arrangements
- Strong Problem Solver
- Professional and mature
- Excel spreadsheets
- Administrative Support
- Administrative background
- Support Services
- Spreadsheet Management
- Mail handling
Certification
Computer Technology Certificate
Timeline
Department Assistant
Charter Communications
08.2013 - Current
Customer Service Representative
Charter Communications
09.1997 - 08.2013
Business Administration - Associate of Science -
Purdue University
General Studies - High School -
Denton High School