Marsha Embree

• Coached employees on speed and efficiency, enhancing overall team productivity.
• Coached employees on speed and efficiency to improve team productivity.
• Communicated job functions, responsibilities, and financial goals to team members, ensuring clarity in roles.
• Conferred with management and supervisors to coordinate operations between departments.
• Trained employees to follow standard work processes and learn role-specific skills.
• Supervised team cash handling and enforced procedures.
• Coached team members to maintain positive, friendly positive, friendly attitude and behaviors.
• Managed all VA and Tricare referrals to ensure timely processing.
• Supervised front office workflows, ensuring efficient patient intake, scheduling, and check-in processes.
• Reviewed insurance verification, prior authorization, and referral workflows for accuracy.
• Coached team members in techniques necessary to complete job tasks.
• Processed office deposits regularly to maintain accurate financial records.

Knowledge of insurances and which ones require referrals