Open To Work
Marsha Spicer
Oakley,CA
Summary
Results-driven professional with a strong background in business analysis and education, specializing in healthcare administration. Expertise in developing strategic initiatives to enhance training programs and analyze project requests, leading to innovative solutions. Proven track record of managing requirements for large-scale projects while optimizing systems for improved efficiency. Committed to utilizing analytical skills and exceptional communication abilities to streamline processes and drive team success.
Business process professional with strong background in streamlining operations and maximizing efficiency. Known for fostering collaborative environments and consistently delivering impactful results. Valued for adaptability in dynamic settings and expertise in process mapping and data analysis.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Paraprofessional/Substitute Teacher
DGF Schools
Dilworth, MN
01.2015 - 01.2024
- Facilitated personalized learning, supporting materials introduced by certified staff. Worked with teachers to create strategies tailored to each student's needs. Monitored student progress, provided feedback, and supervised tests and assignments as instructed. Reported student concerns, special situations to certified staff. Maintained professionalism and confidentiality regarding student information.
UPP Technology Consultant
Blue Cross Blue Shield Minnesota
01.2014 - 01.2014
- Investigated existing data and identified issues affecting current and future processes for Blue Cross Blue Shield MN's Financial Track and Claims Processing Track.
- Generated targeted documentation suitable for various audience levels.
- Demonstrated strong data collection competencies.
- Delivered outstanding customer service, addressing inquiries and providing effective support.
- Short Term
Business Systems Analyst Consultant
UPP Technology
Minneapolis, MN
01.2013 - 01.2013
- Reviewed project requests for feasibility and impact, reduced time in queue from four days to two days.
- Researched options and created tailored solutions.
- Tracked requirements aligning business needs with project deliverables.
- Wrote business requirement documents for project guidance.
- Short Term Assignment
Business Analyst
Corelink
Fargo, ND
01.2012 - 01.2013
- Analyzed healthcare project requests to define requirements and deliverables.
- Developed tailored design approaches, validated business needs with experts, and tracked solutions using requirements matrix.
- Gathered information, assessed changes, and authored Corelink system specifications and documentation.
- Revised deliverables based on feedback, created process models, use-case scenarios, and collaborated with stakeholders to enhance systems.
- Communicated risks, supported SDLC transitions, programming, and implementation.
- Identified process improvements, engaged with project teams, and managed cross-functional tasks. Participated in internal committees to support Corelink's values.
Cerner Profile Applications Analyst
Innovis Health
Fargo, ND
01.2007 - 01.2010
- Directed the requirement management for Cerner Profile, Cerner Transcription, SoftMed, and Spheris applications, collaborating with Department Directors and end users to ensure effective communication and project alignment.
- Conducted comprehensive analysis of data discrepancies and pinpointed issues across Cerner and non-Cerner applications, utilizing findings through the MTA Tool to effectively troubleshoot.
- Produced clear, audience-focused documentation.
- Recommended application enhancements with supporting evidence.
- Defined requirements for a multi-million-dollar project, driving business improvements.
- Managed business rules to optimize staff efficiency with short turnaround.
- Directed management team to create and implement robust testing plan for the Request for Information/Medical Records Printing application.
Education
Bachelor of Arts - Healthcare Administration
Saint Mary's College of California
Moraga, CAAssociate of Arts - Liberal Arts
Chabot College
Hayward, CaliforniaDiploma - Practical Nursing
North Dakota State College of Science
Wahpeton NDSkills
- Business & Financial Management (budgeting, reporting, financial management, QuickBooks)
- Project Management (SDLC, Waterfall, Agile, MS Project, compliance monitoring)
- Systems Analysis & Requirements Gathering
- Administrative Tasks & Data Entry (typing, 10-key organizational skills)
- Healthcare ICD-9/10 coding, Medicare insurance claims/benefits, medical terminology, EHR systems, Cerner
- Software Proficiency (Windows, Microsoft Office Suite: Word, Excel, Access, Visio, Lotus 1-2-3)
- Relationship Management & Patient Interaction
- Quality Control & Continuous Improvement
- Negotiation Skills
- English Fluency
- Time management
- Quality improvement
- System administration
- Administrative experience
- Care plans
- SQL, HTML
- Supervising experience
- Meeting facilitation
- Respectfulness
- Learning disabilities support
- Flexibility
- Classroom organization
- Emotional support
Accomplishments
Supported 3 classroom teachers in implementing a developmentally-appropriate curriculum for a group of 15 students.
Resolved product issues through consumer testing after
optimizing systems for improved efficiency. Used analytical skills and exceptional communication abilities to streamline processes and drive team success.
Creation of training and materials for new Cerner Profile application. Training 26 staff members on new application system.
Collaborated with team of three in the development of Health Information Management (HIM) project.
Certification
Short Term Substitute Teacher Licensed in MN
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Paraprofessional/Substitute Teacher
DGF Schools
01.2015 - 01.2024
UPP Technology Consultant
Blue Cross Blue Shield Minnesota
01.2014 - 01.2014
Business Systems Analyst Consultant
UPP Technology
01.2013 - 01.2013
Business Analyst
Corelink
01.2012 - 01.2013
Cerner Profile Applications Analyst
Innovis Health
01.2007 - 01.2010
Bachelor of Arts - Healthcare Administration
Saint Mary's College of California
Associate of Arts - Liberal Arts
Chabot College
Diploma - Practical Nursing
North Dakota State College of Science