Marsha Stockle
West Monroe,LA
Summary
Dynamic professional with a proven track record at USA Travel Plaza, excelling in customer service and team leadership. Enhanced operational efficiency by improving cash handling accuracy and resolving customer complaints, resulting in increased satisfaction. Skilled in decision-making and fostering a collaborative work environment, driving team productivity and success.
Overview
2020
2020
years of professional experience
Work History
Assistant Manager
USA Travel Plaza
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Office Manager
Hi Def Installations
Tulsa Oklahoma
02.2013 - 05.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Education
General Academic
Farmerville High School
Farmerville Louisiana05.1970
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Office Manager
Hi Def Installations
02.2013 - 05.2019
Assistant Manager
USA Travel Plaza
General Academic
Farmerville High School