Summary
Overview
Work History
Education
Skills
Timeline
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Marshae Brownlee

Richmond,VA

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.

Overview

24
24
years of professional experience

Work History

Supervisor

Lidl
09.2018 - Current
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Tracked receipts, employee hours, and inventory movements.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Supervised ongoing daily production phases.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.

Stockroom Manager

ShoeCity
04.2013 - 09.2018
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Set up displays of merchandise to market new products to customers.

Mail Sorter

Direct Mail Solutions
01.2015 - 02.2018
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Evaluated mail trays to determine proper placement.
  • Reviewed incoming mail for proper date, postage and barcode scans.
  • Diagnosed unclear or unrecognized barcodes, documenting and communicating errors prior to resolving issue.

Order Selector

NAPA Distribution Center
01.2005 - 04.2013
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Checked inventory and selected products from specific locations based upon availability.

Delivery Driver

Pep Boys
05.2002 - 07.2005
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Shift Manager

McDonald's
03.2000 - 06.2002
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Education

High School Diploma -

Monacan High School
Richmond, VA
06.2000

Skills

  • Waste Reduction
  • Pollution Prevention
  • Contract Management
  • Quality Standards
  • Business Planning
  • Business Administration
  • Strategic Planning
  • Team Assignments
  • Performance Tracking and Evaluations
  • Public Health
  • Inventory Oversight
  • Daily Transactions Review
  • Staff Discipline
  • Following Supervisor Instructions
  • Train Employees
  • Workflow Monitoring
  • Changing Out Tills
  • Negotiation
  • Leadership
  • Mentoring
  • Articulate Communication
  • Layout Support
  • Complex Problem-Solving
  • Performance Motivation
  • Job Assignments
  • Training and Development
  • Punch Lists
  • Player Engagement
  • Payroll Preparation

Timeline

Supervisor

Lidl
09.2018 - Current

Mail Sorter

Direct Mail Solutions
01.2015 - 02.2018

Stockroom Manager

ShoeCity
04.2013 - 09.2018

Order Selector

NAPA Distribution Center
01.2005 - 04.2013

Delivery Driver

Pep Boys
05.2002 - 07.2005

Shift Manager

McDonald's
03.2000 - 06.2002

High School Diploma -

Monacan High School

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Marshae Brownlee