Marshal Stettler

• Analyzed market trends to identify growth opportunities and inform decision-making.
• Managed relationships with key clients to ensure satisfaction and repeat business.

Notable Wins:

-Exceeded 2023 target by 15%

-Exceeded 2024 budget by over 11%

• Assisted with sales forecasting processes to accurately project future revenue streams.
• Utilized Delphi and Opera to create monthly reports presented to leadership on sales performance.
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• Utilized PMS systems such as Opera and ResaWeb to efficiently manage room inventory, group blocks and booking channels.
• Resolved guest issues related to reservations, overbookings and special requests consistently maintaining a 100% guest satisfaction rating.
• Ensured compliance with hotel prices and brand standards while maintaining up to date knowledge of promotions, rates and availability.
• Generated reports on a daily basis summarizing reservations activity including cancellations and no shows.

• Maintained clear communication with the front desk, valet, and sales departments to provide and cohesive and responsive guest experience.
• Delivered exceptional guest service by managing VIP arrivals, resolving issues promptly, and maintains a welcoming front of house environment.
• Managed weekly schedules for bell staff based on occupancy levels and staffing requirements.
• Trained and evaluated a team of 4 bell staff on procedures and customer service expectations.
• Supervised and coordinated bell staff operations ensuring seamless guest arrivals, departures, and luggage handling for a 4-star hotel featuring 104 guest rooms.
• Conducted regular inspections of lobby areas, elevators, and stairwells to identify any maintenance issues or safety hazards.

• Parked vehicles efficiently in designated areas to ensure smooth operations.
• Assisted guests with luggage and personal items to enhance service experience.

• Assisted in managing maintenance requests from staff and guests effectively.
• Cross-collaborated with teams such as Sales, Museum and Restaurant on scheduled repairs and rotating gallery installations.

• Recruited, trained and supervised a sales team of _____.
• Created weekly work schedules for store personnel.
• Managed inventory levels and organized stock for efficient operations.
• Prepared monthly reports on sales figures, expenses, profits.
• Disassembled electronic devices according to manufacturer specifications in order to access internal components for repair or replacement.

• Trained staff on sales techniques and product knowledge for better performance.
• Oversaw visual merchandising standards to create appealing displays for customers.
• Coordinated employee schedules to optimize coverage during peak hours.
• Managed inventory processes to ensure product availability and organization.