Marshala Reed
Vero Beach,FL
Summary
Certified Phlebotomy Technician recognized as a top-performing student during training, with perfect attendance and successful program completion. Thrives in fast-paced, high-pressure environments while maintaining professionalism A reliable team leader committed to continuous learning and delivering a high-quality patient care experience through clear communication and patient comfort.
Overview
2
2
years of professional experience
Work History
Server
The Brennity
Vero Beach, FL
04.2025 - 01.2026
- Addressed guest inquiries and requests with a focus on enhancing overall customer satisfaction.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Trained new team members on menu knowledge and service protocols for improved efficiency.
- Implemented feedback from guests to improve service procedures
- Supported special events by preparing dining areas and providing attentive service for large groups.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Checked guests' identification before serving alcoholic beverages.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Crew Member
McDonald
Vero Beach, FL
08.2023 - 02.2024
- Ensured customer satisfaction through prompt and effective service in high-pressure situations.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Fostered teamwork by actively engaging with colleagues and welcoming feedback from management.
- Delivered exceptional service at the register to foster positive customer experiences and satisfaction.
- Engaged with team members to efficiently manage and finalize customer orders.
- Organized and labeled food and fresh ingredients in cooler and freezer to ensure optimal freshness.
Education
High School Diploma -
Vero Beach High School
Vero Beach, FLPhlebotomy Certification -
Treasure Coast Technical College
Vero Beach, FL09.2025
BLS Certification -
American Heart Association
08.2025
Skills
- Dedicated work ethic
- Fast learner
- Able to provide great patient care experience
- Excelled during Phlebotomy training
- Can work in high stress and fast paced environments as well as a great team member
- Multitasking and organization
Timeline
Server
The Brennity
04.2025 - 01.2026
Crew Member
McDonald
08.2023 - 02.2024
High School Diploma -
Vero Beach High School
Phlebotomy Certification -
Treasure Coast Technical College
BLS Certification -
American Heart Association