Marshall Dean
Philadelphia,PA
Summary
Dynamic retail leader with extensive experience at Hennes & Mauritz, excelling in customer service and team leadership. Proven track record in enhancing store presentation through effective visual merchandising and reducing inventory shrink. Committed to training staff, fostering development, and driving customer satisfaction through attentive service and innovative solutions.
Overview
10
10
years of professional experience
Work History
Department Manager
Hennes & Mauritz
03.2017 - Current
- Led daily operations, ensuring efficient workflow and optimized team performance.
- Implemented visual merchandising practices to enhance store presentation and overall customer experience.
- Managed inventory control processes, reducing shrink and improving accuracy.
- Trained and developed staff on best practices in customer service and sales techniques.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Store Manager
Earthbound Trading
08.2015 - 03.2017
- Led daily operations, ensuring efficient workflow and optimized team performance.
- Implemented visual merchandising practices to enhance store presentation and overall customer experience.
- Managed inventory control processes, reducing shrink and improving accuracy.
- Trained and developed staff on best practices in customer service and sales techniques.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Education
Clinical Laboratory Science
University of Maine
Orono, MESkills
- Customer service
- Staff management
- Team leadership
- Training and development
Timeline
Department Manager
Hennes & Mauritz
03.2017 - Current
Store Manager
Earthbound Trading
08.2015 - 03.2017
Clinical Laboratory Science
University of Maine
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