Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Hobbies and Interests
Timeline
Generic

Marshall Martin

Boston

Summary

Dynamic and service-driven professional with a strong background in client relations, hospitality operations, and frontline service at an exclusive private club. Skilled in coordinating reservations, managing communications, and delivering exceptional member experiences. Former collegiate athlete and lifelong sports enthusiast with proven leadership, teamwork, and discipline—passionate about creating positive, high-performance environments both on and off the court.

Overview

8
8
years of professional experience

Work History

Client Services & Hospitality Liaison

The 'Quin House
10.2024 - Current
  • Greet and check in all members and their guests, providing a warm, professional first impression of the club.
  • Manage all incoming phone calls and emails, efficiently directing inquiries to appropriate departments or resolving member questions with clarity and discretion.
  • Book guest rooms and fine dining reservations for members, providing real-time availability, coordinating special requests, and confirming logistics.
  • Utilize Microsoft Office Suite (Outlook, Excel, Teams, Word) daily for communications, scheduling, guest tracking, and documentation.
  • Prepare and execute end-of-day night audit financial reports for guest rooms, ensuring accuracy in revenue and occupancy data.
  • Create daily reports for management outlining upcoming projections, member traffic forecasts, and operational insights to aid in strategic planning.
  • Uphold and enforce all club policies and standards, ensuring an exclusive and respectful environment for members and guests.
  • Collaborate with all internal departments including concierge, housekeeping, dining, and management to maintain seamless operations.

Summer Apprentice Intern

PM Construction and Design
04.2017 - 07.2023
  • Assists in the project coordination of remodeling contracts as well as the initial drafting of contracts with the client
  • Coordinates in the inventorying of materials, creation of work orders and the purchasing of materials at local supply vendors
  • Serve as an apprentice in performing design consultation with the Head Contractor and Project Manager as well as perform errands as requested

Sales Associate

Sierra Trading Post
05.2019 - 11.2019
  • Operated cash register efficiently and accurately while providing exceptional customer service
  • Demonstrated strong organizational skills by actively arranging and maintaining shelf items
  • Engaged with customers to ensure a positive shopping experience
  • Assisted in floor management by promptly addressing any issues or concerns

Camp Counselor

Beast em Basketball
06.2019 - 08.2019
  • Assisted in the managing of a basketball camp of 100+ camp participants
  • Assisted in the daily scheduling and planning of events for the camp participants
  • Educated the camp participants in sportsmanship, basketball drills and life application of teamwork

Education

Bachelors Degree - Communication Arts

Framingham State University
Framingham, MA
05.2024

Associates - Business Administration

Massachusetts Bay Community College
Wellesley, MA
05.2020

Skills

  • Microsoft Word
  • Microsoft Powerpoint
  • Microsoft Excel
  • Davinci Resolve
  • Videography
  • Canva
  • Content Creation
  • Strategic Planning
  • Social Media Trends
  • Digital Marketer
  • Online Market Researcher
  • Empathetical Leader
  • Sound Communicator
  • Collaborator
  • Nimble in Adaptation
  • Problem Solver
  • Dedicated Work Ethic
  • Time Management
  • Sound Interpersonal Skills
  • Athletically Inclined

Accomplishments

Men's Basketball All Region 21 third team award

  • NJCAA XXI Ranked within the top 15 players in a competitive basketball conference two years in a row, showcasing exceptional skills and abilities.

1000 point scorer

  • Achieved a milestone of scoring 1000 points throughout my college basketball career

Awards

  • 2019-03-01, Men's Basketball All Region 21 third team award, NJCAA XXI, Ranked within the top 15 players in a competitive basketball conference, showcasing exceptional skills and abilities.
  • 2020-03-01, Men's Basketball All Region 21 third team award, NJCAA XXI, Garnered consecutive awards as a testament to exceptional work ethic and dedication.
  • 2023-02-01, 1000 point scorer, Achieved a milestone of scoring 1000 points throughout my college basketball career.

Hobbies and Interests

  • Traveling
  • Creation of Online Content
  • Recording and Editing YouTube videos
  • Playing Basketball

Timeline

Client Services & Hospitality Liaison

The 'Quin House
10.2024 - Current

Camp Counselor

Beast em Basketball
06.2019 - 08.2019

Sales Associate

Sierra Trading Post
05.2019 - 11.2019

Summer Apprentice Intern

PM Construction and Design
04.2017 - 07.2023

Associates - Business Administration

Massachusetts Bay Community College

Bachelors Degree - Communication Arts

Framingham State University

Similar Profiles

CREATE PROFILE