Marshall Osborne
The Villages
Summary
Dynamic bartender with proven expertise at City Fire Restaurants, excelling in cash handling and inventory management. Recognized for enhancing customer satisfaction through effective communication and upselling strategies. Committed to staff development and operational efficiency, consistently delivering exceptional service and fostering strong customer relationships.
Overview
7
7
years of professional experience
Work History
Bartender
City Fire Restaurants
The Villages
10.2023 - Current
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Developed good working relationships with fellow employees through effective communication.
- Attended regular training sessions to stay updated on new products or trends.
- Performed opening and closing duties including restocking supplies.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Upsold customers from shelf to premium brands to help boost sales.
Bartender
Harp and Crown LKN
Cornelius
08.2020 - 08.2023
- Resolved customer complaints in a professional manner.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Greeted customers and provided excellent customer service.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Golf Cart Staff Member
Elk River Club
Banner Elk
05.2018 - 10.2018
- Assisted in the maintenance of golf carts, ensuring they were clean and free from mechanical issues prior to rental.
- Contributed ideas for improving operational efficiency or customer satisfaction initiatives.
- Cleaned, fueled, and charged electric vehicles between rentals periods to ensure readiness for next user.
- Participated in promotional activities by distributing flyers or engaging with potential customers at events.
- Provided customer service by helping guests with loading and unloading their belongings onto the golf cart.
- Responded to customer inquiries and complaints in a timely manner while providing excellent customer service at all times.
Education
Bachelor of Science - Kinesiology
Appalachain State University
Boone, NC12-2020
Skills
- Cash handling
- Inventory management
- Beverage preparation
- Point of sale operation
- Order communication
- Customer service
- Customer relationship management
- Sales forecasting
- Effective communication
- Problem solving
- Conflict resolution
- Upselling strategies
- Staff development
- Product promotion
- Mind mapping
- Teamwork
- Employee motivation
Affiliations
- Excellent Golfer with more than 15 years of experience
- Fisherman
- Family Oriented
Accomplishments
- Achieved goal to be the first male in immediate family to graduate college.
- Achieved multiple sale goals in the restaurant industry.
Timeline
Bartender
City Fire Restaurants
10.2023 - Current
Bartender
Harp and Crown LKN
08.2020 - 08.2023
Golf Cart Staff Member
Elk River Club
05.2018 - 10.2018
Bachelor of Science - Kinesiology
Appalachain State University
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