Marshall Pisko
Belleville,NJ
Summary
Dynamic professional with a strong background in administrative support at Programs For Parents and customer service at CVS Pharmacy. Highly skilled in Conflict & Deescalation tactics after several years of customer experience. A consistent and accurate problem solver that does well independently or with group tasks. Well spoken and able to communicate effectively with teammates and customers.
Overview
9
9
years of professional experience
Work History
Administrative Support
Programs For Parents
02.2020 - Current
- Oversaw inventory for office operations, ensuring consistent availability of supplies and maintaining accurate records.
- Streamlined a concise format of handling office supplies and maintenance of file boxes.
- Physically managed office supply shipments, including unloading deliveries and organizing stockroom materials
- Maintained a high level of accuracy in locating and managing files, supporting efficient office workflows.
Customer Service Representative
CVS Pharmacy
06.2016 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor Of Science - Information Technology
University of Phoenix
Associate Of Arts - Information Technology
University of Phoenix
04.2025
Skills
- Administrative support experience
- Problem Solving & Conflict Resolution
- Multitasking & Time Management
- Customer Service Excellence
Timeline
Administrative Support
Programs For Parents
02.2020 - Current
Customer Service Representative
CVS Pharmacy
06.2016 - 02.2020
Bachelor Of Science - Information Technology
University of Phoenix
Associate Of Arts - Information Technology
University of Phoenix
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