Marshall Reikow
Bismarck,North Dakota
Summary
Seasoned customer service professional that thrives in team oriented settings. Committed to resolving customer concerns and problems. Detail-oriented, responsive, and adaptable to changing conditions. Proficient in identifying customer issues and cross-selling products that fit the customers needs.
Overview
5
5
years of professional experience
Work History
Member Service Associate
Capital Credit Union
Bismarck, ND
05.2022 - Current
- Responsible for identifying members needs for the transaction.
- Provided assistance with account maintenance, deposits, withdrawals and other banking needs.
- Greeted members and answered questions in a friendly and professional manner.
- Cross-sold additional products and services as appropriate based on customer needs.
- Assisted in training new staff members on proper procedures related to membership service roles.
- Conducted regular follow-up calls with members to ensure satisfaction with services provided.
Flightline Technician
Bismarck Aero Center
Bismarck
11.2019 - 12.2021
- Worked with highly expensive aircraft and was responsible for towing and fueling all types of aircraft
- Responsible for operating 5,000-gallon fuel trucks across the airport
- Trained excessively in safety procedures
- Proficient in customer service and processing transactions and handling payments.
Education
General Classes -
Bismarck State College
Bismarck, North Dakota08.2024
Shiloh Christian School
Bismarck, North Dakota01.2020
Some College (No Degree) - Social Studies Education
U-Mary
BismarckSkills
- Customer Service
- Member retention
- Product Sales
- Cross-selling abilities
- Issue Resolution
- Employee training
Leadership Experience
- President of the Student Body, Bismarck State College, Fall 2021, Spring 2022
- Vice-President of the Student Body, Bismarck State College, Spring 2021
Communication Skills
I work well in a team setting and thrive off communication and making sure everyone is on the same page. Communication is number one priority in the workspace.
References
- Justin Voller, (701) 426-0462
- Ian Grande, (701) 261-7659
- Garrett Benson, (218) 576-8936
Affiliations
- Coached middle school football in 2021 and 2022
References
References available upon request.
Timeline
Member Service Associate
Capital Credit Union
05.2022 - Current
Flightline Technician
Bismarck Aero Center
11.2019 - 12.2021
General Classes -
Bismarck State College
Shiloh Christian School
Some College (No Degree) - Social Studies Education
U-Mary
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