Summary
Overview
Work History
Education
Skills
Communication Skills
References
Affiliations
Education
Leadership Experience
Timeline
Generic

Marshall Reikow

Bismarck

Summary

Seasoned customer service professional that thrives in team oriented settings. Committed to resolving customer concerns and problems. Detail-oriented, responsive, and adaptable to changing conditions. Proficient in identifying customer issues and cross-selling products that fit the customers needs.

Overview

5
5
years of professional experience

Work History

Member Service Associate

Capital Credit Union
05.2022 - Current
  • Responsible for identifying members needs for the transaction.
  • Provided assistance with account maintenance, deposits, withdrawals and other banking needs.
  • Greeted members and answered questions in a friendly and professional manner.
  • Cross-sold additional products and services as appropriate based on customer needs.
  • Assisted in training new staff members on proper procedures related to membership service roles.
  • Conducted regular follow-up calls with members to ensure satisfaction with services provided.

Flightline Technician

Bismarck Aero Center
11.2019 - 12.2021
  • Worked with highly expensive aircraft and was responsible for towing and fueling all types of aircraft
  • Responsible for operating 5,000-gallon fuel trucks across the airport
  • Trained excessively in safety procedures
  • Proficient in customer service and processing transactions and handling payments.

Education

General Classes - History Education

Bismarck State College
Bismarck, North Dakota

No Degree - History Science And Politics

U-Mary
Bismarck, ND
04-2027

Shiloh Christian School
Bismarck, North Dakota
05-2020

Skills

  • Customer Service
  • Member retention
  • Product Sales
  • Cross-selling abilities
  • Issue Resolution
  • Employee training

Communication Skills

I work well in a team setting and thrive off communication and making sure everyone is on the same page. Communication is number one priority in the workspace.

References

  • Mia Amaro, current co-worker and training specialist at CCU (951-903-3682)
  • Ian Grande, former teacher (701) 261-7659
  • Jon Simmers, former employer at BAC (701-400-8643)

Affiliations

  • Coached middle school football in 2021 and 2022

Education

true,other

Leadership Experience

  • President of the Student Body, Bismarck State College, Fall 2021, Spring 2022
  • Vice-President of the Student Body, Bismarck State College, Spring 2021

Timeline

Member Service Associate

Capital Credit Union
05.2022 - Current

Flightline Technician

Bismarck Aero Center
11.2019 - 12.2021

General Classes - History Education

Bismarck State College

No Degree - History Science And Politics

U-Mary

Shiloh Christian School
Marshall Reikow