MARSHALL ROLES
Goodyear,AZ
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
GM ASEP Program Director
Glendale Community College
11.2022 - Current
- Instruction utilizing unique and engaging techniques that assures advanced knowledge retention and enjoyment within classroom environments.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Developed and implemented new media programming strategy that increased viewership.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Created and developed lesson plans to meet students' academic needs.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Incorporated multiple types of teaching strategies into classroom.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
Master Guild Audi Technician
Audi Peoria
05.2019 - 08.2022
- Perform repair and diagnosis on all Audi vehicles including high voltage E-Tron
- Maintain high CSI scores, effectively communicate with advisors and customers in order to provide pleasurable experiences for both customers and team members.
- Organized work to meet demanding production goals.
- Tracked and recorded parts and labor costs related to each service call.
- Wrote and revised maintenance procedures.
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
ECU Tuning Instructor
Universal Technical Institute
12.2017 - 05.2019
- Instruct students on a variety of ECU's and their tuning process, including HP Tuners, SCT Tuners, and the standalone system, Hondata
- Also maintained and operated the vehicle dyno during all tuning sessions throughout class.
- Optimized day-to-day instruction to align educational strategies with industry best practices.
- Helped students explore concepts with engaging, learning-focused activities.
- Mentored new teachers, sharing valuable insights and strategies for classroom success.
- Increased student participation via engaging lectures and assignments.
- Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
Arrowhead Cadillac Service Advisor
Arrowhead Cadillac
02.2016 - 12.2017
- Advised clientele about necessary repairs on their vehicles while establishing excellent rapport, trust building, and creating lifelong members of the Cadillac family.
- Implemented and developed customer service training processes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Increased efficiency and team productivity by promoting operational best practices.
Master Guild Audi Technician
Scottsdale Audi
07.2015 - 02.2016
- Perform repair and diagnosis for Scottsdale Audi
- Maintain high CSI and education requirements set forth by Audi of America
- Operate on Reynolds and Reynolds for service operations.
- Organized work to meet demanding production goals.
- Tracked and recorded parts and labor costs related to each service call.
- Wrote and revised maintenance procedures.
- Optimized system performance through thorough testing, analysis, and adjustments as needed.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
Supervisory role and shop foreman/team lead
Bob Moore Audi
06.2014 - 07.2015
- Maintained a team of 5 technicians
- Responsible for dispatching, training of team members, and hiring processes
- Distributed and managed production hours of over 2,000 per month consistently
- Achieved Master Guild status.
- Developed strong relationships with customers through excellent service delivery and consistent follow-ups after service completion.
- Trained and coached employees to improve performance and skills.
- Established a proactive maintenance program for shop tools and equipment that extended their lifespan while reducing repair expenses.
- Used hand and power tools, equipment, and instruments accurately.
Ownership role
Precision Automotive Development
12.2010 - 06.2014
- Perform consultation, custom fabrication, product development and testing for high-end cars such as Lamborghini, Audi, Bentley, etc.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Expanded clientele through effective marketing strategies and strong customer relationships.
- Maintained a safe work environment by enforcing strict safety protocols and procedures.
- Read and followed technical documentation to complete accurate repairs.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Adjusted equipment to meet different productivity levels.
Technician
Phil Long Audi
05.2007 - 07.2009
- Maintained quality assurance and customer satisfaction objectives.
- Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
Education
Associate in Automotive Technology - Automotive Mechanics
Universal Technical Institute
Avondale, AZ05.2007
Associate in Arts - Engineering
Estrella Mountain Community College
Avondale05.2005
Skills
- Administration and Timekeeping
- Goal Setting
- Customer Retention
- Facility Management
- Troubleshooting expertise
- Team training and development
- Employee Relations
- Marketing Strategies
- Verbal and written communication
- Sound Judgment
Accomplishments
- UTI Deans list
- Audi Master Guild Certification
- ASE Master Certified
Timeline
GM ASEP Program Director
Glendale Community College
11.2022 - Current
Master Guild Audi Technician
Audi Peoria
05.2019 - 08.2022
ECU Tuning Instructor
Universal Technical Institute
12.2017 - 05.2019
Arrowhead Cadillac Service Advisor
Arrowhead Cadillac
02.2016 - 12.2017
Master Guild Audi Technician
Scottsdale Audi
07.2015 - 02.2016
Supervisory role and shop foreman/team lead
Bob Moore Audi
06.2014 - 07.2015
Ownership role
Precision Automotive Development
12.2010 - 06.2014
Technician
Phil Long Audi
05.2007 - 07.2009
Associate in Automotive Technology - Automotive Mechanics
Universal Technical Institute
Associate in Arts - Engineering
Estrella Mountain Community College
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