Professional Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Marshall Street

Southern Shores Beach Resort
Gulf Shores,AL
20
years of professional experience

Results-oriented Property Manager with expertise in financial budgeting, occupancy management, and staff training. Proven ability to enhance guest satisfaction and streamline operations, contributing to overall property success.

Work History

Property Manager/CFO

16 Years 11 Months
Southern Shores Beach Resort | 09.2009 - Current

Oversaw daily operations of property to ensure optimal guest satisfaction and property maintenance.

Managed budget preparation, financial reporting, and cost control measures for property expenditures.

Oversaw processing of payments and deposits, meticulously documenting owner information and transactions to enhance account management efficiency.

  • Managed scheduling and conducted thorough inspections of unit cleaning to maintain operational efficiency during checkout
  • Managed reservation scheduling for property owners throughout the year.
  • Executed payroll processing for all employees, ensuring accuracy and compliance.
  • Hired and trained staff on best practices in property management and customer service excellence.
  • Led emergency response planning initiatives ensuring compliance with safety regulations across all properties.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated with vendors and contractors to maintain high standards of property upkeep and renovations.
  • Performed essential upkeep and maintenance on condominiums, addressing issues promptly to maintain safety and functionality.
  • Managed inventory and purchased required supplies to maintain condominium standards.

Assistant Store Manger/Lead Sales Manager

2 Years 6 Months
Circuit City | 09.2006 - 03.2009
  • Led daily store operations, ensuring adherence to company policies and procedures.
  • Trained and mentored staff on product knowledge and customer service excellence.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Implemented promotional campaigns to enhance customer engagement and drive sales revenue.
  • Oversaw scheduling and workforce management, optimizing team performance during peak hours.
  • Conducted regular audits of inventory levels, minimizing discrepancies and enhancing accuracy.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Education

Bachelor of Science - Education

Middle Tennessee State University | Murfreesboro, TN

Skills

Property management
Budgeting and reporting
Payment collection
Occupancy management
Property inspections
Staff management
Property maintenance software
Microsoft Office
Excel
PowerPoint
Financial management software
Customer service-focused

Accomplishments

RCI Hospitality Award 2010–2025 for exceptional guest services and consistently maintaining a 4.6 out of 5 rating on all guest stays.

Ownership is now at its highest since the resort’s inception, with over 160 new owners gained since my employment began.

Outperformed the income budget every year I have been employed.

Timeline

Property Manager/CFO

Southern Shores Beach Resort
09.2009 - CurrentRead More

Assistant Store Manger/Lead Sales Manager

Circuit City
09.2006 - 03.2009Read More

Middle Tennessee State University

Bachelor of Science from Education
Read More
Marshall Street