Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Courses
Timeline
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Marshall Tapfuma

Norman

Summary

Detail-oriented professional with a strong background in IT management, project coordination, and customer support. Skilled at problem-solving, effective communication, and delivering high-quality service in fast-paced environments. Demonstrated experience in leadership roles, technical assistance, and teamwork across industries such as sports officiating, media management, and technical support. Passionate about helping customers find solutions, ensuring smooth service operations, and enhancing user experiences.

Overview

3
3
years of professional experience

Work History

Services Specialist

University of Oklahoma Information Technology
03.2025 - Current

Offering IT support to the college community of over 30000 students, staff and faculty. Support includes, but not limited to accounts, application software and hardware.

Sports Official

University of Oklahoma
08.2024 - Current
  • Officiate sports events, enforce game rules, and maintain player safety while demonstrating strong decision-making and conflict resolution abilities

Technical Assistant

MarshForge (Pvt) Ltd
05.2024 - Current
  • IT and media solutions, project management and general technical support. Streamlined IT solutions and technical support processes while managing media projects, enhancing cross-functional collaboration and operational efficiency.

Workshop Apprentice

MarshForge (Pvt) Ltd
05.2024 - 08.2024
  • Assisted in manufacturing and repair operations for industrial equipment, applying technical knowledge while maintaining workshop safety protocols and quality standards.

Solar Energy Monitor

Waterford Kamhlaba UWCSA
01.2023 - 10.2023
  • Engineered and deployed a comprehensive solar monitoring system using Raspberry Pi and EmonCMS, enabling real-time campus energy consumption tracking

Sound Technician

Waterford Kamhlaba UWCSA
03.2022 - 03.2023
  • Operated sound and lighting for campus events, enhancing audio-visual quality for diverse audiences
  • Configured equipment setups, ensuring seamless event execution and participant satisfaction
  • Collaborated with event teams, addressing technical challenges to maintain high performance standards

Education

Bachelor's degree - Computer Engineering

University of Oklahoma-Norman Campus
Norman, OK
08.2028

International Baccalaureate Diploma Program - undefined

Waterford Kamhlaba UWCSA
11.2023

Leadership and Entrepreneurship - Entrepreneurship/Entrepreneurial Studies/Leadership

Star Leadership Academy
12.2021

Skills

  • Customer support
  • Computer skills
  • Technical support
  • Java programming
  • Problem detection and resolution
  • Effective communication
  • Troubleshooting skills
  • Multitasking Abilities

Accomplishments

  • Fall 2024 President's Honor Roll
  • Spring 2025 President's Honor Roll

Languages

English (Highly proficient)
French (Novice)
Shona (Native)

Courses

  • International Baccalaureate Diploma, Jan 2022 - Nov 2023
  • International Baccalaureate

Timeline

Services Specialist

University of Oklahoma Information Technology
03.2025 - Current

Sports Official

University of Oklahoma
08.2024 - Current

Technical Assistant

MarshForge (Pvt) Ltd
05.2024 - Current

Workshop Apprentice

MarshForge (Pvt) Ltd
05.2024 - 08.2024

Solar Energy Monitor

Waterford Kamhlaba UWCSA
01.2023 - 10.2023

Sound Technician

Waterford Kamhlaba UWCSA
03.2022 - 03.2023

International Baccalaureate Diploma Program - undefined

Waterford Kamhlaba UWCSA

Leadership and Entrepreneurship - Entrepreneurship/Entrepreneurial Studies/Leadership

Star Leadership Academy

Bachelor's degree - Computer Engineering

University of Oklahoma-Norman Campus