Paige Lehner
Ithaca,MI
Summary
Results-driven professional prepared for role in service management. Extensive experience in optimizing customer service operations and improving client relations. Known for strong team collaboration and adaptability to changing needs. Proficient in service improvement strategies and conflict resolution.
Overview
2026
2026
years of professional experience
Work History
Services Specialist
Department of Health and Human Services
09.2019 - 07.2025
- Facilitated client access to health services through effective communication and needs assessment.
- Collaborated with multidisciplinary teams to develop and implement service delivery strategies.
- Advocated for clients' needs by providing informed recommendations to agency leadership.
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
Prosecuting Attorney Intern
Montcalm County Prosecutors Office
01.2019 - 03.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
Direct Care Worker
Isabella County Non-Secure Detention Home
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored behavior and reported significant changes to supervisory staff.
- Maintained a clean and organized environment to promote wellness.
- Developed individualized care plans in collaboration with multidisciplinary teams.
Wing Certified Trainer
Buffalo Wild Wings, BWW
2013 - 2018
- Trained staff on menu items and service standards to enhance customer experience.
- Oversaw daily operations to ensure adherence to quality and safety standards.
- Mentored team members in food preparation techniques and customer service best practices.
- Conducted performance evaluations to identify areas for improvement and provide feedback.
Direct Care Worker
McBride Quality Care
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored behavior and reported significant changes to supervisory staff.
- Provided emotional support, fostering a trusting relationship with residents.
- Facilitated recreational activities, encouraging social interaction among residents.
Education
Bachelor of Science - Sociology
Central Michigan University
Mount Pleasant, Michigan, MI05-2019
Skills
- Customer support
- Workflow management
- Service delivery optimization
- Documentation and reporting
Timeline
Services Specialist
Department of Health and Human Services
09.2019 - 07.2025
Prosecuting Attorney Intern
Montcalm County Prosecutors Office
01.2019 - 03.2019
Direct Care Worker
Isabella County Non-Secure Detention Home
Wing Certified Trainer
Buffalo Wild Wings, BWW
2013 - 2018
Direct Care Worker
McBride Quality Care
Bachelor of Science - Sociology
Central Michigan University