Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Marshall Valdivia

Santa Paula,CA

Summary

Knowledgeable Field Service Technician with strong background in field operations and technical troubleshooting. Proven ability to resolve complex issues and ensure optimal equipment performance. Demonstrated expertise in diagnostics and repair, combined with effective communication skills to support team collaboration and client satisfaction.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Field Technician

Commscape Inc
07.2024 - Current
  • Performed comprehensive aerial and underground cable installations.
  • Certified by Anritsu for proficiency in cable testing and termination.
  • Cell Site Antenna maintenance and repairs
  • Conducted routine inspections and upkeep of cell site premises.
  • Ensured top condition and cleanliness of telecommunications sites.
  • Handled cell site vandalism repairs.
  • Executed emergency repair operations.
  • Site Modifications (Micro Cell, Antenna and Equipment upgrades)
  • Executed fiber relocations for infrastructure upgrades.
  • Installed wire and cable systems.


Operations Field Technician

Crown Castle
05.2018 - 06.2024
  • Installed and configured SONET, WDM and Ethernet equipment to ensure optimal performance in an optical fiber network.
  • Conducted and validate all testing of network equipment to ensure adherence to all Crown Castle Fiber procedures and equipment manufacturer’s specifications
  • Collaborated with Network Operations Center for final acceptance and testing of newly installed equipment.
  • Conducted validation of provisioning and alarm monitoring to the Network Management System (NMS).
  • Used various test equipment including OTDR, PMD, and Optical Spectrum Analyzer.
  • Executed comprehensive site survey of remote locations to verify quality installation of all racks and equipment power plants, fiber cable, etc.
  • Documented all defects for Operations Manager and OSP Project Engineer.
  • Labeled and tag all equipment and cabling according to Network Engineering Diagrams
  • Performed advanced analysis and troubleshooting of problems / issues while assisting the NOC/customer
  • Handled night and weekend shifts as part of on-call schedule.
  • Performed diverse assignments as needed.
  • Performed both hardware and software updates and/or changes to remote site equipment as necessary.
  • Completed and maintain electronic records of work completed on various assignments
  • Interface with customers and carriers in support of service delivery and assurance
  • Worked independently for extended periods of time
  • Managed customer issues 24/7.
  • Worked closely with NOC, Sales personnel, Engineering units and customer base.
  • Led installation and upkeep of telecommunications systems.
  • Working knowledge of SONET networks and hardware, WDM networks and hardware, Ethernet – 10/100/1000BaseT networks and hardware
  • Delivered high-speed telecommunications services.
  • Managed an array of telecommunication diagnostic equipment.
  • Mastered various tracking systems and software programs.
  • Excellent organizational/administrative skills
  • Displayed exceptional teamwork skills.
  • Demonstrated exceptional abilities in resolving complex issues.
  • Displayed proficiency in both oral and written communications.
  • Worked well in an unstructured environment
  • Ability to thrive in a dynamic problem-solving environment
  • Effectively handled multiple tasks simultaneously in dynamic environments.
  • Focused on customer service with a problem-solving mindset.
  • Strong communication skills
  • Kept detailed records of field measurements and data.

Satellite Field Technician

AT&T
01.2016 - 04.2018
  • Installed Satellite and coax cables to residential and commercial buildings
  • Serviced equipment boxes and troubleshot signal issue on cable lines
  • Strong customer communication skills
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Worked jointly with field technicians on intricate technical problems.
  • Consistently prevented equipment failure by performing routine checks.


Safety Advisor

C.W.Driver General Contractor
08.2013 - 09.2014
  • Oversaw safety protocols during daily construction operations.
  • Ensured workplace safety.
  • Completed excavation assignments.
  • Set up fencing around job sites to ensure secure boundaries.
  • Ensure job sites remain clean.
  • Conducted underground facility markings to ensure safety.

Field Technician

Next G Networks
03.2008 - 09.2010
  • Installed ODAS equipment for Metro PCS, tested, troubleshot, spliced and maintained high-speed fiber optic transmission equipment and telecommunications circuits throughout LA County, VTA counties
  • Performed and assisted with the maintenance and configuration of all core technologies deployed
  • Setup routers and Cat 5 cables.
  • Configured IP addresses / configurations for remote visibility
  • Installed coaxial cables for antenna systems.
  • Ensured consistent performance of coax cables through Spectrum Analyzer usage.
  • Conducted electrical troubleshooting and resolved wiring issues on utility poles.
  • Supervised new phase building projects
  • Collaborated with developers for fiber optics infrastructure blueprints.
  • Mentored new technicians in equipment testing.
  • Responsible for fiber splicing and termination and maintenance of networks
  • Collaborated with senior technicians to implement troubleshooting solutions.
  • Skilled in operations inside confined areas.

Education

High School Diploma -

Santa Paula High School
Santa Paula, CA

Skills

  • Installation and maintenance of telecommunications equipment
  • Hardware and software installation
  • Diagnostics and troubleshooting
  • Fault diagnosis
  • Operated variety of telecommunications test equipment, multimeter usage
  • Proficient using Microsoft Office Suite , and various tracking and software programs
  • Excellent organizational/administrative skills
  • Self-motivated team player

Certification

  • Fiber Optic Technician Certification – Fiber Optic Association.
  • Copper Splicing Certification
  • JMA Wireless Connection /Connector
  • Utility Bucket Certification
  • CPR


Timeline

Field Technician

Commscape Inc
07.2024 - Current

Operations Field Technician

Crown Castle
05.2018 - 06.2024

Satellite Field Technician

AT&T
01.2016 - 04.2018

Safety Advisor

C.W.Driver General Contractor
08.2013 - 09.2014

Field Technician

Next G Networks
03.2008 - 09.2010

High School Diploma -

Santa Paula High School

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Marshall Valdivia