Marshall B. Parrish
Cosby,TN
Summary
Encouraging manager and analytical problem-solver with a talent for excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Manager/Key Holder
Climbworks - Smoky Mountains
03.2023 - Current
- Completed store opening and closing procedures, including counted out cash drawers and balanced totals.
- Processed cash, credit, debit, and check payments.
- Improved customer service by projecting friendly and knowledgeable attitude.
Lead Tour Guide
Climbworks - Smoky Mountains
05.2022 - 03.2023
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Built personal relationships with guests to promote positive experiences.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
Pest Control Service Technician
Coldwater Pest Control
03.2022 - 05.2022
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
Skills
- Cash Register/POS Operations
- Good Communication Skills
- Billing and Payment Processing
- Managing Customer Needs
- Operational Efficiency
- Store Opening and Closing
Certification
- Adult First Aid/CPR AED - August, 2023
Timeline
Shift Manager/Key Holder
Climbworks - Smoky Mountains
03.2023 - Current
Lead Tour Guide
Climbworks - Smoky Mountains
05.2022 - 03.2023
Pest Control Service Technician
Coldwater Pest Control
03.2022 - 05.2022
- Adult First Aid/CPR AED - August, 2023
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