Marshat Mcdaniel
Oak Park,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Welcome Associate
United Wholesale Mortgage
Pontiac, MI
11.2023 - Current
- Greeted customers and provided friendly customer service.
- Answered customer inquiries regarding directory assistance information, such as business and residential listings.
- Assisted customers with placing calls to businesses or individuals using the directory assistance service.
- Responded to incoming calls from customers seeking directory assistance information.
- Researched and verified accuracy of customer requests when necessary.
- Helped customers navigate automated telephone systems when needed.
- Followed standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Quality Supervisor
Diversified Staffing Services
Detroit, MI
05.2023 - 10.2023
- Developed and implemented quality control processes to improve product reliability.
- Monitored production activities for conformance with established standards.
- Performed root cause analysis of non-conforming products and identified corrective actions.
- Analyzed customer feedback to identify areas of improvement in the product design process.
- Documented inspection results, maintained records, and reported on data trends.
- Reviewed test results, inspected finished products, and monitored production operations for compliance with specifications.
- Identified potential issues related to manufacturing processes and recommended solutions.
Production Team Leader
Bridgewater Interiors
Warren, MI
02.2016 - 02.2023
- Assigned duties to production staff and monitored progress.
- Developed and implemented production schedules ensuring deadlines were met.
- Ensured quality standards were maintained throughout the production process.
- Provided leadership, guidance, and direction to team members on daily tasks.
- Performed regular safety inspections of equipment and facilities in accordance with regulations.
- Conducted training sessions for new employees on safety protocols and job responsibilities.
- Inspected finished products prior to shipment for accuracy according to specifications.
- Notified supervisors about production problems and helped identify and correct concerns.
Education
High School Diploma -
Frank Cody High
Detroit, MI06-2000
Skills
- Customer Support
- Safety Regulations
- Problem Resolution
- Clerical Support
- Training and Mentoring
- Business Development
- Staff Discipline
- Inventory Oversight
- Complex Problem-Solving
Timeline
Welcome Associate
United Wholesale Mortgage
11.2023 - Current
Quality Supervisor
Diversified Staffing Services
05.2023 - 10.2023
Production Team Leader
Bridgewater Interiors
02.2016 - 02.2023
High School Diploma -
Frank Cody High