Summary
Overview
Work History
Education
Skills
Presentations
Timeline
Generic

Marshay Harvin

Charlotte,NC

Summary

Professional individual boasting a career involved with administrating policies and procedures, overseeing personnel while completing tasks on time. An enthusiastic Community Manager known for working well with all personalities while promoting a positive outlook for both employees and residents.

Overview

4
4
years of post-secondary education
5
5
years of professional experience

Work History

Community Manager

Braesel Management
Charlotte, NC
10.2023 - Current
  • Enhanced community engagement by managing resident communications at Braesel Management.
  • Supported community association managers by managing HOA operations with attention to detail. Facilitated resident relations, coordinated meetings, and tracked finances to ensure smooth community operations. Streamlined office processes, resolved homeowner disputes, and maintained vendor contracts to improve property values and increase community satisfaction.
  • Resolved resident concerns through phone, email, and in-person support.
  • Coordinated leasing inquiries, renewals, and move-in scheduling.

Server, Bartender

Cedarwood Country Club
Charlotte, NC
08.2021 - 11.2023
  • Delivered premium experiences and exceptional customer service to a selective clientele.
  • Greeted country club members with polished service and professional hospitality.
  • Prepared and served cocktails following Cedarwood Country Club standards. and poured beverages following Cedarwood Country Club drink standards.
  • Created personable interactions by answering questions on complex dish preparation and offering tailored wine, beer, or liquor recommendations
  • Delivered food and drinks across dining room, patio, and banquet spaces.

Adolescent Swim Instructor

Aqua Tots
Charlotte, NC
12.2021 - 03.2022
  • Provided safe, competent instruction using lead-up skills established by national aquatic agencies
  • Motivated students with positive reinforcement, fostering skill development and helping them overcome water-related fears
  • Created progress reports for parents, facilitating skill reinforcement at home and supporting student growth

Education

Bachelor of Science - Marine Biology

The University of West Florida
Pensacola, FL
08.2017 - 05.2021

Skills

  • Community engagement
  • Customer relationship management
  • Customer service skills
  • Data management
  • Financial reporting
  • Revenue tracking
  • Contract negotiation
  • Health and safety
  • Document organization
  • Microsoft Excel
  • Proficient in Microsoft Office
  • Community outreach

Presentations

University of West Florida - Student Scholars Symposium

Timeline

Community Manager

Braesel Management
10.2023 - Current

Adolescent Swim Instructor

Aqua Tots
12.2021 - 03.2022

Server, Bartender

Cedarwood Country Club
08.2021 - 11.2023

Bachelor of Science - Marine Biology

The University of West Florida
08.2017 - 05.2021
Marshay Harvin