MARSHELL HELMICK
Glen Burnie,MD
Summary
Revenue Officer with strong interpersonal skills and a focus on effective tax collection. Experienced in resolving complex tax issues and providing accurate financial reporting. Committed to enhancing departmental objectives through collaboration and precise account management.
Overview
32
32
years of professional experience
Work History
Revenue Administrator I
Comptroller of Maryland
Annapolis, Maryland
05.2025 - Current
- applied extensive knowledge of federal and state tax law to effectively communicate and conduct thorough research
- reviewed and resolved complex personal income tax collection issues, including low income program inquiries
- adjusting taxpayer accounts based on the position's research and the review of the account
- Handled collection phone calls promptly and professionally.
- Reviewed incoming emails for inquiries and correspondence from taxpayers. and written correspondence
- Responded to taxpayers regarding their inquiries and issues., CPA, attorney and other representative
- perform releases of MVA and professional holds
- prepared weekly statistical reports for manager detailing number of calls and outcomes of low income applications
Revenue Examiner III
Comptroller of Maryland
Annapolis, MD
11.2024 - Current
- Monitored taxpayers' compliance with payment plans and negotiated payment arrangements with delinquent taxpayers.
- Monitored tax payments and adjusted accounts to reflect current statuses and resolve discrepancies.
- Resolved taxpayer deficiencies by responding to incoming calls and providing guidance on resolution processes.
- Maintained and updated taxpayer files to ensure accurate records and compliance.
- Over 5 years of experience as a Revenue Examiner for the Comptroller of Maryland.
Fiscal Clerk
Maryland Judiciary
Annapolis, MD
05.2024 - 11.2024
- Managed financial records and documentation to support organizational compliance and accuracy.
- Generated invoices and monitored customer payments to ensure timely collection.
- Addressed customer inquiries related to billing and payment disputes, enhancing customer satisfaction.
Revenue Examiner III
Comptroller of Maryland
Annapolis, MD
12.2019 - 04.2024
- Collected taxes, monitored payment plans, and enforced deadlines on delinquent taxpayers to ensure compliance.
- Established and monitored payment plans for clients, processing payments to facilitate timely resolution of accounts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled a high volume of inbound and outbound customer calls, providing assistance and information to enhance customer experience.
Customer Service Representative
Annapolis Propane and Fuels
Annapolis, MD
07.2016 - 08.2018
- Resolved product and consumer complaints through effective communication, enhancing customer experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about special pricing opportunities and company offerings, increasing their awareness and satisfaction.
Office Bookkeeper
Shoppers Food
New Carrollton, MD
02.1995 - 10.2013
- Performed weekly payroll and coordinated record keeping.
- Processed customer purchases and returns, ensuring accurate transactions and customer satisfaction.
- Collaborated with front-end staff to assist customers effectively. with front-end staff to assist customers.
- Counted cash at end of shift and prepared bank deposits to maintain financial accuracy.
- Engaged customers with friendly support and product knowledge, fostering sales and enhancing customer loyalty.
Education
High School Diploma -
Northwestern High School
Hyattsville, MD06-1994
Skills
- Tax Compliance
- Tax Analysis
- Tax compliance
- Organizational Skills
- Task prioritization
- Problem-solving aptitude
- Team Collaboration
- Team assistance
Timeline
Revenue Administrator I
Comptroller of Maryland
05.2025 - Current
Revenue Examiner III
Comptroller of Maryland
11.2024 - Current
Fiscal Clerk
Maryland Judiciary
05.2024 - 11.2024
Revenue Examiner III
Comptroller of Maryland
12.2019 - 04.2024
Customer Service Representative
Annapolis Propane and Fuels
07.2016 - 08.2018
Office Bookkeeper
Shoppers Food
02.1995 - 10.2013
High School Diploma -
Northwestern High School