MARSHINTA YANUARTI
Las Vegas
Summary
Operations and result-driven leader with 20+ years of experience managing high-performing teams, optimizing workflows, and driving revenue growth in fast-paced, service-focused environments. Proven ability to improve performance through data analysis, staff development, and customer experience strategies. Seeking to transition into a dental office leadership role.
Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Giorgio Armani Corp.
Las Vegas, USA
04.2023 - Current
- Drive revenue growth through data analysis and strategic initiatives, achieving 34% category growth.
- Oversaw daily operations, team performance, and customer experience to enhance service delivery in high-volume environment, resulting in improved customer satisfaction.
- Recruited, trained, and coached staff to elevate service standards and foster accountability.
- Optimized scheduling and workflows to ensure efficiency and seamless customer flow, contributing to reduced wait times.
- Monitor KPIs and reports to guide decision-making and improve business outcomes.
- Managed inventory control and audits, ensuring compliance with operational policies to maintain organizational integrity and minimize discrepancies.
Assistant Store Manager
Salvatore Ferragamo
Las Vegas, USA
05.2019 - 04.2023
- Coordinated daily operations, including staffing, payroll, reporting, and performance tracking, to enhance store efficiency.
- Enhanced team productivity and customer experience, contributing to top store performance.
- Trained and coached staff to deliver consistent, high-quality service.
- Managed inventory processes, achieving top regional shrinkage results.
- Executed events and client engagement initiatives to drive business growth.
Assistant General Manager
Tom Ford LLC
Las Vegas, USA
05.2017 - 09.2018
- Managed daily operations, staff performance, and customer experience initiatives to ensure smooth workflow and high satisfaction levels.
- Monitored business metrics and adjusted strategies to meet performance goals, driving alignment across teams.
- Oversaw inventory management, supporting product planning and ensuring optimal stock levels.
- Coached team members to enhance skills and improve overall team effectiveness.
General Manager
Emporio Armani
Las Vegas, USA
05.2011 - 04.2017
- Directed store operations, overseeing staffing and performance management to optimize financial results and overall store performance.
- Developed high-performing team, achieving revenue growth through targeted training and motivation strategies.
- Improved customer retention by implementing relationship management and tailored service strategies that fostered loyalty.
- Improved operational processes and maintained top national performance rankings.
- Developed consignment business initiatives to create additional revenue streams and expand market presence.
Education
Bachelor of Economics - Accounting
Satya Wacana Christian University
Salatiga, Central Java, IndonesiaDiploma - College of English for Business
Satya Wacana Christian University
Salatiga, Central Java, IndonesiaSkills
- Operations management
- Budget management
- KPI analysis
- Inventory management
- Workflow optimization
- Process improvement
- Cross-functional collaboration
- Team leadership
- Staff training
- Customer experience
- Conflict resolution
- Staff management
Additional Information
Experienced in fast-paced, high-volume service environments, Strong leadership, communication, and problem-solving skills, Quick learner with ability to adapt to new systems, including healthcare software and insurance processes, Bilingual in English and Indonesian
Certification
- Certificate of Completion of Preventing Discrimination & Workplace Harassment, and Unconscious Bias from The Traliant.
- CPR AED First Aid certification from the CPR Society.
Timeline
Assistant General Manager
Giorgio Armani Corp.
04.2023 - Current
Assistant Store Manager
Salvatore Ferragamo
05.2019 - 04.2023
Assistant General Manager
Tom Ford LLC
05.2017 - 09.2018
General Manager
Emporio Armani
05.2011 - 04.2017
Bachelor of Economics - Accounting
Satya Wacana Christian University
Diploma - College of English for Business
Satya Wacana Christian University
Key Achievements
· Hosting Client Events (VIP)
· Award-winning Results
· Internal Promotions
. High Achievement Awards