Marsi Gillespie
Granville
Summary
I am seeking a remote, part-time position with emphasis on customer service.
I feel that good customer service is key to the success of any company. I enjoy helping people with their problems and/or purchases and look forward to continuing to do so.
Overview
5
5
years of professional experience
16
16
years of post-secondary education
Work History
Accounts receivable supervisor
Key source medical
Cincinnati
05.1997 - 10.2002
- Developed and maintained relationships with clients regarding payment terms.
- Identified past due accounts and contacted account holders to arrange payment.
Assistant
High-End Art Gallery
- Assisted buyers in purchases of works by Red Skelton, Patrick Nagel and others.
Leasing Agent/Office Manager
Large Apartment Complex
- Managed payroll, accounts receivable, and handling personal banking for owners of two different companies.
Photo Lab Manager
Well-Known Big Box Store
- In charge of the photo lab.
- Maintained copiers and printers and other machinery.
- Self-taught how to make calendars, mount canvases and create books.
- Handled outgoing and incoming files of film to be printed per customer preferences.
- This was a fast-paced environment with a high degree of customer service involved.
- During my first year, our department received a 98% approval rating from Fuji inspections, the highest it had ever received.
Education
Bachelor of Arts - Bachelor of Arts
The Ohio State University
Columbus, OH 09.1985 - 12.2001
Skills
- Customer service
- Problem-solving
- Time management
- Office manager
- Call Center
- Accounts receivable management
- Conflict resolution
- Payment negotiations
- Debt collection
- Collections expertise
- Payment schedule determination
- Account reconciliation
- Customer relations
- Accounts receivable
- Decision-making
- Communication skills
- Customer service management
- Phone and email etiquette
- Verbal and written communication
Timeline
Accounts receivable supervisor
Key source medical
05.1997 - 10.2002
Bachelor of Arts - Bachelor of Arts
The Ohio State University
09.1985 - 12.2001
Assistant
High-End Art Gallery
Leasing Agent/Office Manager
Large Apartment Complex
Photo Lab Manager
Well-Known Big Box Store