Marsjon Rohl
Sammamish,WA
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged my organizational skills and office management expertise at RSVP Real Estate to streamline processes and foster a positive work environment. My proactive approach to event coordination and regulatory compliance significantly improved interdepartmental communication and contributed to successful audits, showcasing my ability to manage operations effectively while maintaining excellent customer service.
Overview
16
16
years of professional experience
Work History
Office Manager
RSVP Real Estate
Bellevue, WA
01.2013 - 10.2024
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Collaborated with colleagues on various projects to achieve shared objectives efficiently.
- Assisted in improving interdepartmental communication through coordination of meetings and events.
- Supported senior management with various administrative tasks, increasing their productivity levels.
- Managed incoming correspondence, delegating tasks as appropriate and ensuring timely responses were provided.
- Fostered a positive work environment by proactively addressing concerns or conflicts among team members.
- Reduced paperwork backlog by diligently organizing and filing documents in a timely manner.
- Facilitated smooth operation of the office by maintaining well-organized workspaces and common areas.
- Played an instrumental role in preparing for audits by gathering relevant documentation, resulting in successful evaluations.
- Ensured accurate record keeping by regularly updating internal databases and filing systems.
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Leasing Consultant
Prometheus Real Estate Group Inc
Kirkland, WA
09.2008 - 01.2013
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Collected rent and tracked resident payments and information in computer system.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Distributed and followed up on tenant renewal notices.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
- Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
- Conducted market research to ensure competitive pricing and offerings in leasing market.
- Coordinated with maintenance teams to ensure apartments were move-in ready, improving tenant move-in experience.
- Utilized property management software to track leasing activity and tenant information, improving data accuracy and accessibility.
- Conducted property tours for potential tenants, showcasing amenities to increase leasing interest.
Education
None - Court Reporting
Sage College
Moreno Valley, CASkills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Clear oral/written communication
- Scheduling and calendar management
- Administrative Support
- Document Management
- Mail handling
- Scheduling
- Operations Management
- Documentation and control
- Policy Implementation
- Event Coordination
- Regulatory Compliance
- Managing Operations and Efficiency
Timeline
Office Manager
RSVP Real Estate
01.2013 - 10.2024
Leasing Consultant
Prometheus Real Estate Group Inc
09.2008 - 01.2013
None - Court Reporting
Sage College