Marssia Pizzini
Summary
- Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
- Motivated and successful server, providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
- Articulate Telephone Operator driven to deliver top-notch telephone management services. Organizes work area to promote efficiency and provides superior customer service. Bilingual with advanced-level skills in English, Spanish and Portuguesse.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
JW Marriott
09.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
Banquet Server
JW Marriott
01.2022 - Current
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Phone Operator
JW Marriott
01.2022 - 09.2022
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations..
- Collected and verified telephone numbers, addresses, and proper spelling of names.
Barista
Loews Hotels
01.2021 - 01.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Retail Sales Associate
Carters Oshkosh
07.2020 - 01.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Retail Sales Associate
Levis Strauss & Co
01.2020 - 07.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
Associate of Science - Dental Hygiene
Dr. Phillips High School
Orlando, FL06.2025
Skills
- Order Accuracy
- Wine Pairings
- High-Volume Dining
- Table Setting Arrangements
- Sales Expertise
- Sales Techniques
- Speaking
- Writing
- Programming
- Seating Assignment Preparation
- Bill Computation
- Menu Memorization
- Dining Customer Service
- Wine Service
- Cash Handling
- Price Memorization
- Fine Dining Service
- Staging Tables
- Special Requests
- Menu Knowledge
Certification
- Certified (TIPS training) Training for Intervention Procedures
- Certified ( Forbes In Room Dining certification)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Server
JW Marriott
09.2022 - Current
Banquet Server
JW Marriott
01.2022 - Current
Phone Operator
JW Marriott
01.2022 - 09.2022
Barista
Loews Hotels
01.2021 - 01.2022
Retail Sales Associate
Carters Oshkosh
07.2020 - 01.2021
Retail Sales Associate
Levis Strauss & Co
01.2020 - 07.2020
Associate of Science - Dental Hygiene
Dr. Phillips High School
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