Marta Dieppa
Rockaway,NJ
Summary
Drive operational excellence and profitability while enhancing customer satisfaction by leading and developing high-performing teams across multiple locations. Achievements include increasing revenue streams and fostering customer loyalty through effective relationship management.
Overview
21
21
years of professional experience
Work History
Sr Buss Account Manger
Verizon
02.2021 - 05.2026
- Secured new business and additional revenue from Fortune 500 companies.
- Retaining, managing and growing the existing customer base (643 accounts).
- Identified, developed, and qualified leads within territory, enhancing sales pipeline.
- Managed product knowledge including cloud security, ISP, VoIP, and Google platforms.
District Manager
Verizon
12.2019 - 02.2021
- Identify and develop high-potential million-dollar store locations, overseeing new openings and relocations to drive revenue growth and market expansion.
- Lead a workforce of over 100 employees-8 Retall Locations in Connecticut.
- Foster leadership qualities in retail sales managers, enhancing team motivation and coaching effectiveness.
- Ensure others understand the 'why' behind the change and strategies being set for the organization.
Retail Store Manager
Verizon
11.2015 - 12.2019
- Developed high-performing sales team through targeted talent acquisition and coaching.
- Conducted sales training that empowered team to consistently exceed sales and retention objectives.
- Collaborated with senior management on key functional matters to align store operations with strategic goals.
Indirect Account Manager
Verizon
01.2014 - 11.2015
- Developed, implemented, and monitored regional sales and incentive programs to enhance agents' and retailers' productivity and achieve company goals.
- Drove agents and Big 6 exclusive partners to consistently meet and exceed key performance indicators.
- Consulted with District Manager and Level C directives to implement targeted plans for agent location improvements.
Retail Store Manager
Verizon
Santa Fe , NM
04.2009 - 12.2013
- Managed daily store operations and ensured exceptional customer service.
- Trained and mentored team members on product knowledge and sales techniques.
- Developed and implemented merchandising strategies to enhance product visibility.
- Analyzed sales data to identify trends and adjust inventory accordingly.
- Conducted regular inventory audits to maintain stock accuracy and minimize shrinkage.
- Resolved customer complaints promptly to maintain a positive shopping experience.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
Call Center Supervisor
Verizon
05.2005 - 05.2009
- Coached representatives to meet quality and revenue goals.
- Resolved escalated issues to enhance customer satisfaction.
- Supported 30+ employees in daily operations to enhance workflow.
Education
Some College (No Degree) - Business Administration
University of Phoenix
Tempe, AZSkills
- Sales strategy
- Customer relationship management
- Product knowledge
- Contract negotiation
- Lead generation
- Market analysis
- Team leadership
- Strategic planning
- Revenue growth
- Performance coaching
- Effective communication
Key Accomplishments
- 2025, YTD Attached Revenue Sr Buss Manager
- 2019, Winner Circle
- 2009, Winner Circle
- 2018, Perfect Promoter score
- 2018, Directors Cabinet
- 2017, Woman of Wireless
- 2014, Lead Account Manager
- 2009, Top Store Award
- 2010, Top Store Award
- 2011, Top Store Award
- 2012, Top Store Award
Languages
Spanish
Native/ Bilingual
Timeline
Sr Buss Account Manger
Verizon
02.2021 - 05.2026
District Manager
Verizon
12.2019 - 02.2021
Retail Store Manager
Verizon
11.2015 - 12.2019
Indirect Account Manager
Verizon
01.2014 - 11.2015
Retail Store Manager
Verizon
04.2009 - 12.2013
Call Center Supervisor
Verizon
05.2005 - 05.2009
Some College (No Degree) - Business Administration
University of Phoenix