Marta Mellon
San Jacinto,CA
Summary
Seasoned Executive Housekeeping Manager known for efficient and productive management of housekeeping operations. Excel in time management, ensuring tasks are completed promptly while maintaining high standards of cleanliness and organization. Specialize in staff training, inventory control, and quality assurance. Possess strong leadership, communication, and problem-solving skills, making it possible to excel in fast-paced environments and overcome challenges with effective solutions.
Overview
19
19
years of professional experience
Work History
Executive Housekeeping Manager
The Anaheim Hotel
Anaheim, California
05.2017 - 03.2026
- Oversaw daily operations of housekeeping department at prominent Anaheim hotel, ensuring high standards of cleanliness and guest satisfaction.
- Developed and implemented training programs for new housekeeping employees, streamlining onboarding process and enhancing staff readiness.
- Coordinated inventory management for cleaning supplies and equipment procurement.
- Supervised housekeeping staff to uphold high cleanliness and service standards, fostering a culture of excellence and accountability.
- Developed training programs for new housekeeping employees, enhancing onboarding efficiency.
VIP Club/ Front Desk Concierge
Renaissance Hotel
Long Beach, California
03.2013 - 06.2017
- Managed guest reservations and room assignments seamlessly.
- Coordinated guest services, including transportation and dining reservations.
- Greeted guests warmly and efficiently upon arrival.
- Handled guest inquiries and resolved concerns promptly.
Inside Sales Representative
Spectrum
El Segundo, California
01.2007 - 03.2013
- Cultivated relationships with clients to understand their needs and preferences.
- Provided product information and support for customer inquiries.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
Education
MBA - Master of Business Administration Management
Keller Graduate School of Management
Long Beach, CA07-2018
Master of Science - Human Resources Management
Keller Graduate School of Management
Long Beach, CA06-2016
Skills
- Inventory management
- Staff supervision
- Training development
- Quality assurance
- Safety compliance
- Customer relationship management
- Sales expertise
- Prospect qualification
- Follow-up strategies
- Interpersonal communication
- Opportunity identification
- Negotiation skills
- Regional sales strategies
- Closing techniques
Languages
Spanish
Native/ Bilingual
Timeline
Executive Housekeeping Manager
The Anaheim Hotel
05.2017 - 03.2026
VIP Club/ Front Desk Concierge
Renaissance Hotel
03.2013 - 06.2017
Inside Sales Representative
Spectrum
01.2007 - 03.2013
MBA - Master of Business Administration Management
Keller Graduate School of Management
Master of Science - Human Resources Management
Keller Graduate School of Management