Marta Mellon
San Jacinto,CA
Summary
Accomplished Hotel Expert with over 10 years of experience in hospitality management, specializing in housekeeping operations, employee management, and guest satisfaction. Proven expertise in leading large teams, managing departmental budgets, and implementing quality assurance measures. Bilingual in English and Spanish, with a strong ability to adapt to challenging environments and deliver exceptional guest experiences.
Overview
19
19
years of professional experience
Work History
Executive Housekeeping Manager
The Anaheim Hotel
Anaheim, CA
05.2017 - Current
- Directed a team of sixty associates and five supervisors to ensure efficient management of operations for 306 rooms in a certified 3-diamond hotel.
- Oversaw daily operations to maintain high standards of cleanliness and ensure exceptional guest experiences.
- Maintained accurate payroll and administration records to uphold organizational standards and regulatory compliance.
- Analyzed guest satisfaction levels to identify trends and implemented ongoing enhancements via targeted staff training and development.
- Coordinated with various departments to ensure timely resolution of room status discrepancies and guest requirements.
VIP Club/Front Desk Concierge
Renaissance Hotel
Long Beach, CA
01.2013 - 01.2017
- Delivered exceptional service to VIP and elite guests, providing personalized amenities, and overseeing special requests.
- Offered expert advice and information to guests, enhancing their overall experience.
Executive Housekeeper
Hampton Inn & Suites
Banning, CA
01.2007 - 01.2013
- Directed all aspects of housekeeping and laundry operations, ensuring adherence to quality standards and efficient workflow.
- Scheduled daily and weekly assignments, performed quality inspections, and addressed housekeeping-related complaints.
- Managed departmental expenses, implemented cost-control measures, and conducted staff evaluations.
- Coordinated training programs resulting in consistently high-quality assurance inspection scores from 2009 through 2013.
Education
Certified Hospitality Housekeeping Executive -
American Hotel and Lodging Educational Institute
04-2019
Master of Business Administration - Hospitality Management
Keller School of Management
Long Beach, CA07-2018
Master of Human Resources Management - undefined
Keller School of Management
Long Beach, CA06-2018
Bachelor of Science - Telecommunication
DeVry University
Long Beach, CA06-2000
Skills
- Housekeeping management
- Quality assurance implementation
- Financial reporting and analysis
- Employee training and evaluation
- Personalized guest service
- Experienced in using hotel management and financial software
- Interdepartmental communication
Accomplishments
Demonstrated exceptional leadership by guiding the hotel to achieve the #1 ranking on TripAdvisor for two consequently years within the highly competitive Disneyland District. Accomplished this by cultivating a guest‑centric culture, strengthening operational excellence, and empowering teams to consistently deliver memorable, high‑quality experiences. Leveraged data‑driven insights, proactive service recovery, and strategic reputation‑management initiatives to elevate guest satisfaction scores and drive sustained positive reviews. This achievement reflects a commitment to excellence, team development, and continuous improvement that positioned the property as one of the top‑rated choice for travelers visiting the Disneyland area.
Affiliations
- Society for Human Resource Management (SHRM)
- National Society of Leaders and Success, Long Beach Chapter
- American Hotel and Lodging Educational Institute (AHLEI)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Executive Housekeeping Manager
The Anaheim Hotel
05.2017 - Current
VIP Club/Front Desk Concierge
Renaissance Hotel
01.2013 - 01.2017
Executive Housekeeper
Hampton Inn & Suites
01.2007 - 01.2013
Master of Business Administration - Hospitality Management
Keller School of Management
Master of Human Resources Management - undefined
Keller School of Management
Bachelor of Science - Telecommunication
DeVry University
Certified Hospitality Housekeeping Executive -
American Hotel and Lodging Educational Institute