Open To Work
Marta Mellon
San Jacinto,CA
Work Preference
Summary
Dynamic leader known for enhancing operational efficiency and sustainability in housekeeping. Expertise in task delegation and compliance oversight, with a strong track record of maximizing guest satisfaction through strategic improvements in service delivery.
Results-driven sales professional with proven track record in customer relationship management and revenue growth. Adept at leveraging communication skills, negotiation tactics, and product knowledge to drive sales and exceed targets. Strong collaborator, flexible with evolving needs, and reliable team player. Known for problem-solving abilities, adaptability, and focus on achieving results.
Overview
19
19
years of professional experience
Work History
Executive Housekeeping Manager
The Anaheim Hotel
Anaheim, CA
06.2017 - 03.2026
- Supervised daily operations of housekeeping staff to ensure high standards of cleanliness and guest satisfaction.
- Developed and implemented training programs to enhance team performance and operational efficiency.
- Conducted regular inspections of guest rooms and public areas, ensuring compliance with quality standards.
- Collaborated with maintenance and front desk departments to address guest concerns promptly and effectively.
- Led initiatives to improve sustainability practices within housekeeping operations, enhancing eco-friendly measures.
- Optimized inventory management procedures for linen and cleaning supplies, reducing waste and costs.
- Established schedules for housekeeping staff, ensuring adequate coverage during peak occupancy periods.
- Analyzed guest feedback data to identify areas for improvement, driving strategic enhancements in service delivery.
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
Consierge
Renaissance Hotel
Long Beach, CA
03.2013 - 06.2017
- Delivered exceptional guest services by anticipating needs and providing personalized recommendations.
- Coordinated transportation arrangements and reservations, ensuring seamless guest experiences.
- Managed front desk operations, maintaining accurate records and efficient check-in/check-out processes.
- Trained junior staff on hotel policies, enhancing team performance and service quality.Front
Inside Sales Representative
Spectrum
El Segundo, CA
01.2007 - 03.2013
- Cultivated relationships with clients to enhance customer satisfaction and retention.
- Conducted product presentations to educate customers on features and benefits.
- Managed sales pipeline using CRM software to track leads and opportunities.
- Collaborated with marketing teams to develop targeted sales strategies for new products.
Education
Master of Science - Human Resources Management
Keller Graduate School of Management
Long Beach07-2018
MBA -
Keller Graduate School of Management
06-2016
Skills
- Customer service focus
- Housekeeping
- Health and safety compliance
- Task delegation
Languages
Spanish
Native or Bilingual
Timeline
Executive Housekeeping Manager
The Anaheim Hotel
06.2017 - 03.2026
Consierge
Renaissance Hotel
03.2013 - 06.2017
Inside Sales Representative
Spectrum
01.2007 - 03.2013
Master of Science - Human Resources Management
Keller Graduate School of Management
MBA -
Keller Graduate School of Management