Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marta Michalek

Atlanta,GA

Summary

Motivated bartender/ server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience

Work History

Bartender/Server

Kabobland
05.2020 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Server

Steak Market
08.2021 - 03.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Server

Tribeca
09.2020 - 12.2020
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Answered customers' questions, recommended items, and recorded order information.

Education

Bachelor of Arts - Counseling And Coaching

Collegium Da Vinci
06.2016

Skills

  • High-Volume Dining
  • Front of House Display Creation
  • Patron Experiences
  • Service Prioritization
  • Dining Customer Service
  • Wine and Liquor Service
  • Menu Item Recommendation
  • Guest Satisfaction

Languages

Polish
Native or Bilingual
English
Professional Working

Timeline

Server

Steak Market
08.2021 - 03.2022

Server

Tribeca
09.2020 - 12.2020

Bartender/Server

Kabobland
05.2020 - Current

Bachelor of Arts - Counseling And Coaching

Collegium Da Vinci

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Marta Michalek