Marta Ortiz
Fort Lauderdale,FL
Summary
Customer Care Representative with notable background in customer service, demonstrating strong problem-solving and communication skills. Experienced in providing top-notch support to customers, resolving inquiries efficiently and maintaining high levels of satisfaction. Proven ability to make significant improvements in customer experience by applying proactive listening and empathy in interactions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Department Supervisor
The Home Depot Inc
SUNRISE, Florida
05.2017 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Handled cash register, returns, and refunds.
Customer Operator Specialist
The Home Depot Inc
Sunrise, FL
05.2017 - Current
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
- Built sustainable relationships of trust through open communication with customers.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Developed creative solutions to resolve complex problems quickly while minimizing cost impacts on the company.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Supported customers to maintain positive relationships throughout and following sales processes.
Education
Associate of Applied Science - Office Administration And Technology
Bronx Community College of The City University of New York
The Bronx, NY05-1994
Skills
- Problem-Solving
- Customer Service
- Data Entry
- Attention to Detail
- Valid Driver's License
- Efficient multitasking
Certification
- MIcrosoft Office 2007 certification
Languages
Spanish
Elementary
References
References available upon request.
Timeline
Department Supervisor
The Home Depot Inc
05.2017 - Current
Customer Operator Specialist
The Home Depot Inc
05.2017 - Current
Associate of Applied Science - Office Administration And Technology
Bronx Community College of The City University of New York