Marta Perez
Island Park
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
Work History
Bilingual Customer Service Representative
Walmart
08.2022 - 03.2023
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Assistant Supervisor
Hello Fresh
07.2021 - 07.2022
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
- Worked with management team to implement proper division of responsibilities.
Package Handler
Flying Foods Group
09.2018 - 07.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Education
High School Diploma -
West Side High School
Newark, NJSkills
- Fluent bilingualism
- Customer service
- Problem-solving
- Spanish translation
- Team collaboration
- Process monitoring and improvement
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Customer Service Representative
Walmart
08.2022 - 03.2023
Assistant Supervisor
Hello Fresh
07.2021 - 07.2022
Package Handler
Flying Foods Group
09.2018 - 07.2021
High School Diploma -
West Side High School
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