Marta Russom
Los Angeles,CA
Summary
Dynamic and results-oriented Program/Project Manager with extensive experience in leading enterprise-level projects from initiation to completion. Highly skilled in communication, project planning, performance monitoring, change management, and client/vendor relationship management.
Overview
9
9
years of professional experience
Work History
AWS TECHNICAL PROJECT/PROGRAM MANAGER
AWS
Seattle, WA
04.2022 - 01.2024
- Facilitated communication and relationship between 10 marketing teams and 2 engineering teams by managing existing roadblocks, proactively addressing areas of opportunity, and identifying/resolving software bugs as the POC
- Identified gaps and creates mechanisms to provide accountability, visibility, and efficiency such as documentation of 48 step process with 8 identified enhancements within two months of employment
- Created a robust communication plan and lead a weekly cadence with core teams to align on the status of projects, areas of opportunities, and milestone timeline
- Created security mechanisms used to govern access to Event/Reporting tool that impacted 200+ stakeholders
- Traveled onsite to oversee technical operations for AWS Summits that host 3,000-10,000 attendees
TRAINING PROGRAM MANAGER (CONTRACT)
Apple Inc.
Cupertino, CA
02.2021 - 12.2021
- Scaled and owned the Train-The-Trainer Program through providing specific feedback that strengthened their facilitation skills and increased their audience satisfaction/impact NPS by 35%
- Created 154+ global classes for trainers to deliver online training, along with Qualtrics surveys/attendance data for trainers to measure the effectiveness of the training and needed improvements
- Created instructional resource documents utilized by a global audience that enabled 70% of trainers to become fully certified
IT SPECIALIST (CONTRACT)
Baltimore City Health Department
Baltimore, MD
06.2020 - 11.2021
- Trained all in-coming COVID-19 epidemiologists, contact tracers and staff on utilizing system integration, and provided project support
- Provided immediate on-demand technical support for VIP users, e.g
- Monitored the ServiceNow ticket queue, resolved tickets, configured 250+ laptops, and desktops for various users depending on their needs
TECHNICAL SPECIALIST
Apple Inc.
Towson, MD
11.2014 - 02.2021
- Educated customers on hardware, software, environmental, and networking components of apple products
- Triaged Apple products to identify damage, facilitated repairs, and ran post-repair diagnostic test to ensure repairs were successful
- Trained and mentored 200+ new technicians on technical skills needed to execute proficiency around troubleshooting
Education
Certificate of Product Management: From Design To Launch - Product Management
Harvard University
Cambridge, MA10-2023
Bachelor of Science - Public Relations
Millersville University of Pennsylvania
Millersville, PA01.2016
Skills
- Agile Methodologies
- Strategic Project Planning & Execution
- Asana, Jira, ServiceNow
- Change/Risk Management
- Stakeholder Relationship
- Project Documentation/Reporting
Timeline
AWS TECHNICAL PROJECT/PROGRAM MANAGER
AWS
04.2022 - 01.2024
TRAINING PROGRAM MANAGER (CONTRACT)
Apple Inc.
02.2021 - 12.2021
IT SPECIALIST (CONTRACT)
Baltimore City Health Department
06.2020 - 11.2021
TECHNICAL SPECIALIST
Apple Inc.
11.2014 - 02.2021
Certificate of Product Management: From Design To Launch - Product Management
Harvard University
Bachelor of Science - Public Relations
Millersville University of Pennsylvania