Marta Rybacka
Air Wisconsin
Bensenville,IL
1
Language
9
years of professional experience
Adept in emergency procedures and customer service, my tenure at Air Wisconsin showcased my ability to maintain safety and deliver exceptional passenger experiences. Fluent in Polish and skilled in problem-solving, I excel in high-pressure environments, ensuring compliance with safety protocols and fostering positive interactions. My strong work ethic and interpersonal communications have consistently enhanced airline operations and customer satisfaction.
Work History
Flight Attendant
1 Year 4 Months- Ensured passenger safety and compliance with airline regulations during all phases of flight.
- Delivered exceptional customer service, resolving issues and enhancing passenger satisfaction.
- Conducted pre-flight safety checks and emergency equipment inspections to maintain operational readiness.
- Collaborated with crew members to execute efficient boarding and deplaning processes.
- Developed strong rapport with frequent travelers, fostering loyalty and repeat business for the airline.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
FLIGHT ATTENDANT
2 Years- Trained in emergency evacuation procedures, CPR, and First Aid.
- Utilized problem solving skills when handling difficult customers or resolving conflicts between passengers.
- Maintained composure in high-pressure situations while dealing with passenger complaints or medical emergencies.
- Exhibited strong organizational skills when managing multiple tasks simultaneously, such as preparing drinks for passengers and ensuring safety regulations were followed.
- Demonstrated excellent customer service skills, providing assistance to passengers in a timely and professional manner.
- Performed pre-flight checks of equipment and safety features to guarantee safe flight conditions.
- Developed strong interpersonal skills to effectively address customer needs and complaints.
- Provided detailed instructions on emergency procedures and ensured all passengers had the necessary information before takeoff.
- Performed detailed safety briefings before departure, communicating with passengers in exit rows for emergency compliance.
- Enforced aircraft and passenger compliance with safety protocols, procedures, and regulations.
- Met and exceeded airline safety requirements for a safe flight experience.
PASSENGER SERVICE AGENT
1 Year 5 Months- Assisted passengers with check-in procedures including verifying identification documents and issuing boarding passes.
- Utilized computer systems such as SABRE or Amadeus for booking flights, assigning seats, and printing tickets.
- Educated passengers about luggage weight restrictions, boarding times, and trip information.
- Provided excellent customer service to passengers by responding to inquiries and resolving complaints in a timely manner.
- Assisted unaccompanied minors according to airport procedures to facilitate child safety.
- Demonstrated strong communication skills while interacting with customers, colleagues, and management personnel.
- Delivered quality customer service through efficient problem solving techniques when dealing with difficult customers.
WAITRESS SUPERVISOR
5 Years 4 Months- Trained new employees in the use of point-of-sale systems as well as menu items and their descriptions.
- Provided excellent customer service and supervision to wait staff, ensuring customers received prompt and courteous service.
- Managed the day-to-day operations of restaurant dining room including seating arrangements, table maintenance and cleanliness.
- Displayed a professional attitude at all times when dealing with customers or fellow employees.
- Resolved conflicts between guests or employees quickly and efficiently.
- Demonstrated strong communication skills in effectively resolving customer complaints or issues.
- Motivated employees through positive reinforcement techniques in order to maximize productivity levels.
- Inspected restaurant areas regularly for safety hazards or unsanitary conditions.
- Ensured compliance with health department regulations by monitoring food preparation processes and storage practices.
Education
ENGLISH
HIGH SCHOOL DIPLOMA
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA
Skills
Adaptability and flexibility
Customer service
Fluent in Polish language
Professional appearance
Safety procedures
Emergency procedures
Issue resolution
Airline operations
Public speaking
Problem-solving
Reliability and punctuality
Strong work ethic
Multilingual skills
Interpersonal communications
First aid
LANGUAGES
Polish Native
Timeline
Flight Attendant
Republic Airways Holdings Inc
04.2025 - CurrentRead More
FLIGHT ATTENDANT
Air Wisconsin
08.2024 - CurrentRead More
PASSENGER SERVICE AGENT
Swissport
05.2023 - 10.2024Read More
WAITRESS SUPERVISOR
Joe's Pizza
01.2018 - 05.2023Read More
Liceum IV
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA
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Stamford High School
HIGH SCHOOL DIPLOMA
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Norwalk Community Collage
ENGLISH
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