Martaeshia Hall
Waycross,GA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
ERC
Waycross , GA
04.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered inbound calls, chats and emails to facilitate customer service.
Operator 1
Serta Simmons Bedding
Waycross , GA
06.2019 - 03.2021
- Monitored and adjusted machine operations as needed for quality assurance.
- Performed routine maintenance on equipment to ensure optimal performance.
- Troubleshooted mechanical problems with machines, making repairs or adjustments when necessary.
- Documented daily production results accurately and completely.
- Learned and followed safety and emergency procedures.
Wireless Sales Representative
Troc Wireless
Waycross, GA
01.2017 - 05.2019
- Resolved customer complaints in a timely manner.
- Provided technical support for wireless devices, such as troubleshooting connectivity issues.
- Processed returns or exchanges of wireless devices in accordance with company policy.
- Participated in team meetings to discuss current promotions and upcoming events.
- Analyzed market trends to identify potential opportunities for increased revenue.
- Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
Education
Associate of Science -
Strayer University
Washington, DC04-2007
High School Diploma -
Mainland High School
Daytona Beach, FL05-2003
Skills
- Customer Consulting
- Customer Complaint Resolution
- Customer Feedback Management
- Timely Order Fulfillment
- Customer Service Excellence
- Customer Assistance
- Order Processing
- Online Chat And Email
- Inbound And Outbound Calling
- Technical Support
- Pos Systems Expert
- Escalation Control
Timeline
Customer Service Representative
ERC
04.2021 - Current
Operator 1
Serta Simmons Bedding
06.2019 - 03.2021
Wireless Sales Representative
Troc Wireless
01.2017 - 05.2019
Associate of Science -
Strayer University
High School Diploma -
Mainland High School