Martai Johnson
Douglasville,GA
Summary
Dynamic and results-oriented professional with a proven track record at Compound Nightclub, where I expertly navigated customer service challenges and significantly contributed to sales growth. Skilled in cash handling and guest engagement, I excel in high-volume dining environments, leveraging my strong work ethic and hospitality expertise to exceed performance goals.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling general food safety standards.
Overview
7
7
years of professional experience
Work History
Server
Rock Steady
02.2022 - 03.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Hookah Server
Compound Nightclub
03.2018 - 02.2020
- Expertly navigated challenging situations involving difficult customers or disputes between patrons while maintaining professionalism at all times.
- Worked closely with bartenders and other staff members to provide seamless service across all areas of the venue.
- Demonstrated flexibility in adapting to varying shifts and workload demands as needed by the establishment.
- Assisted in increasing overall sales by offering personalized recommendations based on customer preferences.
- Regularly checked on the quality of coals used during service hours, replacing them as needed for consistent smoke output.
- Collaborated with team members to ensure smooth operations and timely responses to guest requests.e43w
Server
Twin Peaks
08.2016 - 10.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items to enhance sales numbers.
Education
High School Diploma -
Paulding County Highschool
Dallas, GA05.2014
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Menu Memorization
- Suggestive Selling
- Team Player
- High-volume dining
- Performance Improvement
hairstylist & makeup artist
I have been practicing services such as ( Sew in, lace frontals, closures, ponytails, makeup ... etc ) on multiple clients from home since 2016.
Timeline
Server
Rock Steady
02.2022 - 03.2023
Hookah Server
Compound Nightclub
03.2018 - 02.2020
Server
Twin Peaks
08.2016 - 10.2019
High School Diploma -
Paulding County Highschool
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