JOSE GUERRERO
Miami,FL
Summary
Over ten years* experience in retail management and sales, with a consistent record of Achieving and exceeding projected targets. Effective in building strong relationships based upon confidence, trust, mutual understanding and respect. Work well independently or as a productive team member. Creative implementation of visual merchandising.
Overview
20
20
years of professional experience
Work History
Sales Coffee Specilist
Nespresso Boutique
Miami, FL
10.2022 - 04.2023
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Communicated with patrons to offer friendly service and determine needs.
Crew Designer / Sales Associate
Pottery Barn Kids
Miami, FL
06.2019 - 09.2023
- Provide clients home design service, offer ideas and advice in selecting the best products based on client’s life style.
- Work as a team with store manager and design group to provide customer service and solutions.
Assistant Manager
All Mankind
Miami, FL
01.2019 - 06.2019
- (role was eliminated as part of budget cutbacks).
- Store opening and closing with vault combination responsibilities, trained sales associates with product knowledge seminars and by modeling positive selling behavior.
- Provided excellent customer service, follow up and outreach with clients.
Assistant Manager
Jay Caplan Catering
Miami, FL
02.2016 - 12.2018
- Hired, evaluated, disciplined and supervised staff, over saw daily sales analysis, and building client base.
- Responsible for dealing with vendor, coordinating delivery times with clients, as well as stock and Inventory control.
- Attended to all customer issues and matter regarding clients.
Assistant Manager
Longines Swatch Group
Miami, Florida
11.2015 - 01.2016
- Longines-Swatch Group Instrumental in setting up and opening new store, attended two-week intense watch training, built and created new clientele list for the boutique.
- Store opening and closing and vault combination responsibilities as well as assisted with payroll management.
Key Holder
Montblanc
Miami, FL
11.2012 - 10.2015
- Sales Lead @ Dadeland Mall.
- Highly trained in watches and jewelry, served as Watch Ambassador for the boutique, analyzed business on a daily basis to meet sales goals and built strong clientele base.
Store Manager
BCBG Max Azria, The Falls & Dolphin Mall
Miami, Florida
10.2008 - 11.2012
- Drove business sales with clientele programs and leadership while managing a store team of nine, managers and support associates, and supported the BCBG Max Azria brand with clear communication to store teams on selling, visual and personal presentation standards.
Brand Manager
Michael Kors, Aventura Mall & Dadeland Mall
Miami, Florida
11.2007 - 10.2008
- Responsible for daily sales analysis, meeting sales goals, and creating clientele base, trained sales associates with product knowledge seminars and by modeling positive selling behavior, and built strong partnership with all levels of management and communicated with regional manager and national account executives.
Assistant Manager, Store Manager
Longchamp Paris
Miami, Short Hills, FL, NJ
02.2004 - 11.2007
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction, generated repeat business through exceptional customer service.
- Mentored new sales associates to contribute to the store's positive culture, communicated clear expectations and goals to each team member.
Education
High School Diploma -
South Miami Senior High School
Miami, FLGIA Certificated
Gemological Institute Of America
Carlsbad, CAFIDM/Fashion Institute of Design Fashion Design & Merchandising -
Skills
- MS Office Suite, POS,
- Adobe Photoshop,
- Business Analysis
- Inventory Management
- Excellent customer service
- Employee supervision and motivation
- Driving business growth
- Merchandising
- Team-oriented
- Reliable
Timeline
Sales Coffee Specilist
Nespresso Boutique
10.2022 - 04.2023
Crew Designer / Sales Associate
Pottery Barn Kids
06.2019 - 09.2023
Assistant Manager
All Mankind
01.2019 - 06.2019
Assistant Manager
Jay Caplan Catering
02.2016 - 12.2018
Assistant Manager
Longines Swatch Group
11.2015 - 01.2016
Key Holder
Montblanc
11.2012 - 10.2015
Store Manager
BCBG Max Azria, The Falls & Dolphin Mall
10.2008 - 11.2012
Brand Manager
Michael Kors, Aventura Mall & Dadeland Mall
11.2007 - 10.2008
Assistant Manager, Store Manager
Longchamp Paris
02.2004 - 11.2007
High School Diploma -
South Miami Senior High School
GIA Certificated
Gemological Institute Of America