Marte Branch
Chicago,Il
Summary
Adept at managing high-stress situations, I enhanced customer loyalty at Enterprise Rent-A-Car through empathetic conflict resolution and exceptional customer service. Skilled in critical thinking and data entry, my background includes ensuring sanitary environments at UIC Hospital and improving patient experiences at Rush Hospital, showcasing my ability to address both customer and patient needs effectively.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Enterprise Rent-A-Car
06.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Environmental Services Housekeeper
UIC Hospital
09.2023 - 06.2024
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
Patient Transporter
Rush Hospital
04.2022 - 08.2023
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
Education
High School Diploma -
Rauner College Prep
Chicago, IL06-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
Timeline
Customer Service Representative
Enterprise Rent-A-Car
06.2024 - 01.2025
Environmental Services Housekeeper
UIC Hospital
09.2023 - 06.2024
Patient Transporter
Rush Hospital
04.2022 - 08.2023
High School Diploma -
Rauner College Prep
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