Summary
Overview
Work History
Education
Skills
Accomplishments
Position
Awards
Projects
Chasing Improvement, Fitness, Boxing, Cleaning, Fishing, Reading, Influencer.
Timeline
AssistantManager
Martell Proctor

Martell Proctor

Oakland,California

Summary

Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Front Desk Representative

24 Hour Fitness
Oakland, CA
12.2023 - 02.2024
  • Enhanced gym member experience by providing exceptional customer service at the front desk.
  • Streamlined check-in process for members, resulting in reduced wait times and increased satisfaction.
  • Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
  • Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
  • Processed new memberships accurately, leading to an increase in gym revenue and member retention.
  • Effectively resolved member conflicts or concerns, promoting a harmonious gym environment.
  • Managed inventory levels of towels, cleaning supplies, and other amenities for optimal availability to members.
  • Organized promotional events in collaboration with marketing teams to attract new customers and boost membership sales.

Multi-Purpose Clerk/Cashier

Foodmaxx
Oakland, CA
01.2021 - 12.2022
  • Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
  • Maintained a clean and organized store environment for a pleasant shopping experience.
  • Assisted in inventory management tasks, ensuring accurate stock levels and timely replenishment of products.
  • Provided exceptional customer assistance, resolving issues promptly and professionally.
  • Collaborated with team members to complete daily tasks efficiently and effectively.
  • Supported store operations by conducting price checks, merchandise returns, and processing exchanges as needed.
  • Contributed to increased sales through effective product promotion and upselling techniques.
  • Ensured proper storage of perishable items, maintaining high standards of food safety and hygiene.

Education

Emergency Medical Technician -

Merritt College
Oakland, CA
01.2024 - Current

Health and Wellness Pathway -

Dewey Academy
Oakland, California
11.2023

Skills

  • Customer service
  • CPR & AED Certified
  • MacBook and PC skills
  • Problem solving
  • Leadership
  • Adaptability
  • Quality Control
  • Cash Management
  • Sales Expertise
  • Interpersonal Skills

Accomplishments

I have a drivers license.

Successful completion of the STOP THE BLEED® Course

Completed High School. Obtained High School Diploma.

Position

For being a Front end representative at 24hour Fitness most of my work consisted of greeting and checking in members and guests. Answering phone inquiries and providing customer service. Scheduling appointments and classes. Processing payments and maintaining accurate records.

As for being a Multi-Purpose Clerk practices safe food handling procedures, maintaining clean work area, orderly and free from safety hazards. The Clerk receives, inspects, and logs products for accuracy of shipment and quality as well as stocks, rotates, and merchandises product to maintain freshness and department appeal.

Awards

Certificate of High Grade Point Average Certificate of North Cal Soccer Club Participation Certificate of Little League Football Participation

Projects

Oakland Natives Get Back - Achievement Influencer Dewey Academy Boxing Program - Boxer Dewey Academy Planting Justice - Gardening

Chasing Improvement, Fitness, Boxing, Cleaning, Fishing, Reading, Influencer.

I'm always trying to improve myself, whether it be mentally or physically. I strive to be a better and more admirable person. I want to make my family proud. I've recently taken an interest in fitness. Going through a drastic body transformation and changing my life for the better inspired me to be the best version of myself. I want nothing more than to be great and for others to do the same. In general, I've always had a strong passion for helping people. While I brainstormed career paths, I thought about being a fitness trainer or a social media fitness influencer, but I later came to the conclusion that I wanted to be a firefighter. I loved the idea that I could help our community and save people's lives. I'm working towards this goal day after day. Getting this job will help me achieve my goal, and it will also allow me to help around the household.

Timeline

Emergency Medical Technician -

Merritt College
01.2024 - Current

Front Desk Representative

24 Hour Fitness
12.2023 - 02.2024

Multi-Purpose Clerk/Cashier

Foodmaxx
01.2021 - 12.2022

Health and Wellness Pathway -

Dewey Academy
Martell Proctor