Martell Proctor
Oakland,CA
Summary
Dynamic Customer Service Manager with a proven track record at Goodwill, excelling in inventory management and team leadership. Expert in equipment operation and safety compliance, I consistently enhanced operational efficiency and maintained high-quality standards, ensuring a seamless customer experience. Committed to fostering a productive work environment and driving team success.
Overview
4
4
years of professional experience
Work History
Sales Associate
Footlocker Retail
Emeryville, California
03.2024 - Current
- Assisted in training new employees on proper use of equipment and safety protocols.
- Completed transactions in an efficient manner while providing excellent customer service.
- Demonstrated knowledge of store products and services.
Customer Service Manager
Goodwill
Berkeley, California
09.2024 - 03.2025
- Followed company safety regulations while operating mechanical equipment such as forklifts and pallet jacks.
- Maintained consistent daily operations by establishing procedures and monitoring team performance.
- Conducted regular audits of inventory accuracy and quality assurance checks on incoming shipments.
- Prepared financial reports that included weekly and monthly sales summaries, bank deposit slips and reconciliations.
Multi-Purpose Clerk
Foodmaxx
Oakland, California
11.2021 - 03.2023
- Proficient in operating various types of forklifts, including counterbalance, reach truck, and pallet jack.
- Receiving, organizing, and restocking merchandise, ensuring shelves are fully stocked and visually appealing.
- Ensure the availability and cleanliness of shopping carts for customers, often within a retail or grocery store environment.
- Maintains a clean, safe, and presentable environment for customers and employees by performing various cleaning tasks.
Education
Some College (No Degree) -
Merritt College
Oakland, CASkills
- Equipment operation
- Safety compliance
- Inventory management
- Supply restocking
- Team leadership
- Order preparation
Timeline
Customer Service Manager
Goodwill
09.2024 - 03.2025
Sales Associate
Footlocker Retail
03.2024 - Current
Multi-Purpose Clerk
Foodmaxx
11.2021 - 03.2023
Some College (No Degree) -
Merritt College