Martelle P. Jossart
Whitefish Bay,WI
Summary
Organized administrative professional with over 25 years of experience supporting senior leadership and managing operations in high-pressure environments. Expertise in correspondence, travel and event planning, procurement, and data management. Skilled in enhancing team communication and streamlining workflows to deliver exceptional service within the USDA Forest Service.
Overview
27
27
years of professional experience
Work History
Staff Assistant
USDA Forest Service, Law Enforcement & Investigations, Eastern Region, Regional Office
06.2020 - Current
- Prepare Special Agent in Charge (SAC) travel, including authorizations, reservations, and vouchers processing.
- Add new employees or transfer employees to our travel routing list for the Eastern Region.
- Set-up TEAMs meetings for Patrol Captain and Program Assistants.
- Occasionally I took notes for Patrol Captains calls and Program Assistants calls.
- Compose correspondence internally and externally for SACs signature. Edit correspondence from the field for SAC signature including FOIAs.
- Assist with setting up our mandatory ALERT Meetings that take place every year.
- Edited the Best Practices document for new employees who come to region 9 Law Enforcement.
- Oversaw purchasing and requisitions for supplies and operational equipment.
- Lead Uniform Coordinator for ordering uniforms for new Law Enforcement Officers (LEOs) & review order requests coming from the field Patrol Captains for replacement uniforms for LEOs.
- Lead Designated Area Representative (DAR) wireless program for Region 9 Law Enforcement: purchasing new wireless devices, having numbers changed, name changes, or if an employee leaves the region, etc.
- Creates Stat Report from the Law Enforcement & Investigations Reporting System (LEIRS) Systems on Violations, Tickets, Drug Reports etc.
- Back-up to Admin. Operations Assistant (Budget) on consolidating mileage information from the Program Assistants in the field for input on the Fleet Spreadsheet, input Cooperative Law Enforcement Agreements (CLEs) in our budget system to get approved.
- Prepares SF-52s in our HR E-Tracker system for New Positions, Details, New Hire, Resignation, etc.
- Keep SF-52 Tracker Spreadsheet and Outreach Spreadsheet up to date.
- Create Outreaches in the Outreach Database and email Outreaches to all Forest Service mailboxes for Law Enforcement positions in the Eastern Region.
- Track Reply Dues weekly for the Regional Office to respond back to Washington DC Office (WO).
- Files electronically in Pinyon/BOX system, training records, personnel documents, purchase request, correspondence etc., in a timely manner.
- Work with Regional Patrol Commander, Patrol Captains, and Program Assistants to get Forest Protection Officer (FPO) training letters approved and Training Certificates signed by the SAC.
- Continue excellent communication with our Command Staff (Special Agent, Assistant Special Agent, Regional Patrol Commander), Program Assistants, Patrol Captains, LEOs in the field, across the U.S., Washington DC Office, and the public.
- Create certificates for Length of Service, Retirement, Honor Awards, Merit Award, and Certificate of Appreciation.
- Serve as Lead for the Inventory Tracker for Personal Property & Non-Sensitive Property.
- Update and create Public Distribution List (PDLs) for LEI Region 9.
- Obtain and kept track of undercover plates and tags for our Command Staff and Special Agents.
Administrative Support Assistant
USDA Forest Service – Eastern Region
05.2005 - 01.2020
- Provide superior customer service by recognizing the needs of the customers and anticipating their request.
- As a leader, I maintain a professional and patient demeanor when dealing with emotional or upset customers and ensure changes if needed.
- To resolve issues quickly.
- Maintain current purchase authority for the Regional Office for training, meetings, conferences, supplies, office equipment, and items for Forest Service events in accordance with federal regulation and policy.
- Previous Designated Area Representative (DAR) for the Wireless Program for the Eastern Region: created wireless request orders for the Regional Office and was the liaison for the units for employees, provided rules and regulations and policies pertaining to the wireless program to new wireless users, ordered wireless phones, air cards, tablets, and accessories, conducted quarterly meetings with the Forest wireless representatives. Composed memos for the Regional Forester signature responding to the WO reply due. Managed complex spreadsheets to track devices in the Region, uploaded invoices from AT&T and Verizon to the wireless SharePoint site for units to view their bills. Helped new wireless users get on the server for their devices, instruct users on what to do before using their device in foreign travel for work as well as troubleshoot devices for employees.
- Serve as Travel Arranger for Staff Directors, Invitational Travelers, and Foreign Travel - create authorizations, arrange lodging, means of travel reservations, provide itineraries, and complete travel vouchers upon return.
- Administrative Lead for the Administrative staff assigning Mercury Correspondence from different staffs, travel requests, purchasing, PDLs and conducting administrative staff meetings, troubleshooting issues, and solving problems.
- Co-lead for creating the Standard of Operating Procedure (SOP) manual for the administrative staff.
- Train new Administrative Assistants in their job duties.
- Train staff one on one on how to use the Mercury Correspondence Database and Concur Gov Trip Travel system.
- Serve as a back-up to the Regional Foresters Office answering calls from Forest Supervisors, Washington Office, other Regions, and the public; edit correspondence, prepare documents for scheduled appointments, keep visitors informed of their meetings schedules, and provide travel support.
- Serve as an interview panel member for the Administrative Staff Receptionist position.
- Serve as a lead Point of Contact for collecting applications for various staff job announcements. Gathered and organized HRM packages including confidential panel notes, reference checks, forms, etc., from various staff for Human Resources.
- Was Co-lead for property search for office equipment took inventory of all laptops, monitors, hard drives, printers, copy-fax machines, televisions, and misc. items. Took pictures of each item & created a spreadsheet of all items & serial numbers prior to the auction by General Services Administration (GSA).
- Manage a full range of administrative work projects to meet the programmatic and technical needs of the Regional Office Leadership Team.
- Prepare Employee Development Folders and Annual Performance Forms for staffs.
- Create certificates for Length of Service, Retirement, Honor Awards, Merit Award, and Certificate of Appreciation.
- Use HR E-Tracker system for input of Performance Merit Awards and other types of Awards.
- Update Organization charts for various staff.
- Previously I served as a collection officer for the sale of Interagency Passes: Senior, Military, Annual, Disability, and Access Passes and Maps.
- Database Management
- Manage the Mercury Correspondence Database to ensure accuracy and workflow.
- Lead for the Eastern Region Administrative Approver for the Public Distribution List (PDL/ADUC) system: I create, edit, add, or remove names or groups from the PDL List for staff or Forest request.
- Manage the R9 Mailroom: distribute electronic mail to the different staff and forest Mailrooms from the Washington Office and other Regions.
- Reconcile purchases weekly in the US Bank System by Acquisition Management procedures.
- Rotate as a back-up to the receptionist: answer phones, direct calls to the appropriate staff, provide information to the public, and greet visitors.
- Perform a variety of office automation functions with a strong understanding of government database systems.
Secretary, Regional Foresters Office Region 9
USDA Forest Service – Eastern Region
05.2003 - 04.2004
- Review outgoing correspondence for procedural and grammatical accuracy before the Regional Forester signs the letter.
- Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
- Prepare Correspondence in Lotus Notes; prepare all travel documents in the travel system for the regional forester’s deputies and/or regional forester.
- Make travel arrangements for the Regional Forester and sometimes the Deputy Regional Foresters (DRF).
- Arrange conferences and meetings for the Regional Forester and Deputies.
- Performed a wide variety of office automation functions requiring knowledge of office computer systems.
- Open, read, route, and distribute incoming mail and other materials to the Regional Foresters or staff Directors.
- Screened incoming mail including correspondence, directives, and publications.
- Schedule and confirm appointments for Forest Supervisors, forest directors or customers.
- Answer calls from the Forest Supervisors, Washington Office (WO), and the public.
- Prepare performance forms when requested, plan performance times with the DRFs, and prepare award write-ups.
- Make copies of correspondence and other printed material.
- Support Regional Forester and maintain office continuity during the absence of the Executive Assistant.
- Solicit changes/updates to the Eastern Region Organizations Directory form from the forest units and Regional Office Directors to prepare quarterly update in Excel spreadsheet for WO website posting.
Human Resources Assistant
USDA Forest Service – Eastern Region
02.2001 - 05.2003
- Receive and log in applications for employment for the US Forest Service.
- Examine employee files to answer inquiries and provide information on personnel actions.
- Maintain filing for Official Personnel folders.
- Prepare applicants hired confirmation letters.
- Conduct swearing in of new employees and assist them in completing their in-processing paperwork.
- Process all types of personnel actions pertaining to appointments, separations, step increases, pay adjustments, extension of employment, and retirements, etc.
- Access a variety of remote entry systems through the National Finance Center.
- Train new Human Resource Assistants in their job duties for HR Midwest Service Center.
- Respond to written and verbal inquires on taxes, address change, direct deposit, and benefits.
- Prepare and send letters from non-select to applicants not selected for Forest Service jobs.
Information Receptionist
USDA Forest Service – Eastern Region
10.1999 - 02.2001
- Receive incoming calls from the public and respond in a professional and timely manner.
- Lead customer service representatives in gathering information and referring it to necessary departments.
- Perform duties to maintain lobby/reception area in a professional manner.
- Purchase supplies for different staff.
- Greet people entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Kept current the Regional Office Phone Directory
- Provide information about the Forest Service such as location of departments or offices, employees within the organization, or services provided.
Administrative Assistant/Office Services
Beck, Chaet, Maloney & Bamberger (Law Firm)
01.1999 - 06.1999
- Responsible for the overall maintenance of office equipment.
- Positive working relationships with all vendors and service people.
- Brought coherence to the inventory and supply functions of the firm.
- Responsible for ordering and maintaining supply inventory within an allocated annual budget
- Monitoring records of all supplies and Invoices.
- Organized & prioritize multiple tasks and complete them in a time sensitive manner.
- Occasional back-up to the receptionist.
- Perform filing and coping of cases.
- Set up the conference room for meetings.
- Other administrative duties assigned.
- Edit, proof, and finalize correspondence in the Lotus Notes Database.
- Travel arrangements for Fire and Aviation staff.
Education
Certificate Program - Early Childhood Education
Milwaukee Area Technical College
01.1990
High School - undefined
Washington High School
01.1989
Skills
- Document management and control
- Calendar organization
- Administrative support and reception
Timeline
Staff Assistant
USDA Forest Service, Law Enforcement & Investigations, Eastern Region, Regional Office
06.2020 - Current
Administrative Support Assistant
USDA Forest Service – Eastern Region
05.2005 - 01.2020
Secretary, Regional Foresters Office Region 9
USDA Forest Service – Eastern Region
05.2003 - 04.2004
Human Resources Assistant
USDA Forest Service – Eastern Region
02.2001 - 05.2003
Information Receptionist
USDA Forest Service – Eastern Region
10.1999 - 02.2001
Administrative Assistant/Office Services
Beck, Chaet, Maloney & Bamberger (Law Firm)
01.1999 - 06.1999
Certificate Program - Early Childhood Education
Milwaukee Area Technical College
High School - undefined
Washington High School
Events Operation Management
- Arrange and set-up of meetings: audio visual equipment utilizing various programs such as Video Teleconferencing and Adobe Connect support – reserving conference rooms, copy materials, ensure availability of equipment–flip charts, computers, phones, and projectors.
- Participate in staff meetings and work planning sessions to provide input to major project assignments and
- Assist various staff in finding lodging to set up blocks of sleeping rooms and meeting space for upcoming meetings.
- Served Civil Rights as a panel member to select Inspiring Women Individual Awards for 2018 to justify rankings of winners.
Training
- Project Management Training - April 2023
- Buying Team Trainee (BUYM) – went out on Fire Assignment October 2021
- Congressional Briefing Training - 2015
- National Environment Policy Act (NEPA) Training - 2016
- USDA Graduate School DC – New Leader Program - 2013
- Appropriation Law Training - 2011
- Public Speaking (Toastmasters) - 2006
- USDA Graduate School Human Resources Training - 2001 & 2002
- Adobe Connect Training - 2018
- Dispatch Training for Wildfires - 2007
Events Operation Management
- Arrange and set-up of meetings: audio visual equipment utilizing various programs such as Video Teleconferencing and Adobe Connect support – reserving conference rooms, copy materials, ensure availability of equipment–flip charts, computers, phones, and projectors.
- Participate in staff meetings and work planning sessions to provide input to major project assignments and
- Assist various staff in finding lodging to set up blocks of sleeping rooms and meeting space for upcoming meetings.
- Served Civil Rights as a panel member to select Inspiring Women Individual Awards for 2018 to justify rankings of winners.
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