MARTEONA KEITH

• Assisted clients in selecting and purchasing travel insurance plans tailored to their needs
• Verified and confirmed insurance policy details to ensure client awareness of coverage
• Utilized various software applications and managed multiple monitors for efficient operations.

• Utilized Excel for data management, Outlook for communication, and Avaya for handling patient care
• Ensured high-quality patient care and maintained accurate patient records.

• Enrolled employees in medical, dental, and vision insurance plans
• Clarified policy information to customers, ensuring understanding of their benefits.

• Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
• Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
• Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
• Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.

• Managed inbound calls from customers regarding their CVS.com accounts
• Assisted customers with inquiries related to their accounts, login, and password issues.

• Operated cashregister efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

• Greeted customers a n d answered any questions they had about the store's products and services.

• Performed other duties as assigned by management.

• Maintained cleanliness of checkout a r e an including countertops, registers, windowsills and floors.

• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Answered questions about store policies and addressed customer concerns.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Addressed customer needs and made product recommendations to increase sales.